Customer Service Home Health

Jambres Jennings

**** ***** **

Houston, TX *****

281-***-**** ***************@*****.***

Objective

Seeking a position in the Business field

Education

Houston Community College – Texas Certificate High School Equivalency (cert. #1961082)

Profile

Ø Good communication skills

Ø Over fifteen years of customer service/training experience with a successful satisfaction solution

Ø Highly effective in negotiation and problem solving

Ø Over six years of financial management and budgeting skills

Ø Partnered with Qualified Residential Counselors and Directors with behavioral modification methods

Ø Works efficiently in high paste environments

Ø Demonstrates strong organizational and inter-personal skills

Ø Efficient in Microsoft Office, typing, filing, bookkeeping

Ø Resourceful marketing abilities

Ø Proficient in Microsoft Office 2011

Ø Knowledgeable in secretarial duties

Experience

2008 – Present Mary Kay Cosmetics Houston, Texas

Secretary

Handled correspondence between consultants and clients. Maintained records on computer spreadsheets and word document tasks, and arranged meeting times and places for consultants and clients. Answered the telephones and greeted clients at parties, as well as future consultants. Responsible for welcoming and benefits notice letters, received outgoing and incoming mail, monitored Mary Kay consultant emails, and promotional material. Scheduled appointments and maintained event calendars. Conducted research on party ideas via internet.

2011-2013 Dynamic Home Health Houston, TX

Home Health Aide

Provide personal healthcare in bathing, clothing, grooming the elderly, convalescent, or disabled in their home or residential care facility. Change dressings, check patients pulse, temperature/respiration. Maintain records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager. Provide patients with help moving in and out of bed, bath, wheelchair or automobile. Accompany client to doctors’ office and on other trips outside the home, provide transportation, assistance and companionship. Care for children who are disabled. Change bed linens, wash and iron patient’s laundry, and clean patients home. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Perform a variety of duties as requested by client, such as obtaining household supplies and running errands. Plan, purchase, prepare, and serve meals to patients and other family members, according to prescribed diets. Provide patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability or illness.

2009 Popeye’s Louisiana Kitchen Houston, TX

Crew Member

Served food and interact with customers with 100% customer service satisfaction in mind. Maintained cash drawer of $250.0, took orders, replaced incorrect orders if requested, provided refunds, and perform inventory with managers, and performed many other duties instructed by management.

06 - 07 Todd Security Riverdale, GA

Security Guard

Patrolled facility and manned post as instructed by security management. Examined doors, windows, and gates to determine they are secured. Filed reports, monitored and patrolled designated areas. Reported irregularities such as fire hazards, leaking water pipes, and security doors left unlocked. Called police or fire department in case of fire or presence of unauthorized persons. Reported all incidents and accidents to proper authority. Warn violators of rule, such as loitering, smoking, or carrying forbidden articles. Permitted authorized persons to enter property. Recorded data on property damage and unusual occurrences to supervisors.

06 – 07 A Legendary Event Atlanta, GA

Cater

Responsible for setting up venue with tables, chairs, food, and decoration, if desired. Able to bend, reach and lift objects weighing between 25 and 50 pounds. For a buffet style event, served food to the guests, made sure food is hot and fresh, and replacing trays of food as they emptied. For a sit-down event, brought plates of food out to each table and clearing them away to make room for each subsequent course. Responsible for making sure that all of the guests have what they need and assisting any guests who needed additional help. Responsible for cleaning up tables, chairs and linens once the event is over.

Contact this candidate