Customer Service High School
Resume:
K aren Todd
Maple Heights, OH 44137
*********@*****.***
OBJECTIVE
A position where I can continue to utilize my skills in customer service.
SKILLS PROFILE
Knowledge of Microsoft Office Suite (Outlook, Excel and Word)
•
Receive admissions and discharge of residents; complete paper work to send to Columbus and Cuyahoga
•
County Board of Developmental Disabilities
• Enter information in database on computer and database mainframe in Columbus (DCMIS)
• Filing of evaluations in resident charts
• Experience in handling confidential paperwork
• Ability to take accurate phone messages and deliver messages promptly
Good customer relations with county boards
Schedule appointments for residents
Create forms to make work flow easier
Knowledge of medical terminology
Knowledge of switchboard
Certification received at Corporate College East – Event Planning (The Shlensky Institute)
EMPLOYMENT HISTORY
Health Information Technician 1986 07/2011
Warrensville Developmental Center, Highland Hills, OH
• Compile health information (review and check medical reports for thoroughness for 107 individuals.
• Complete forms for admissions and discharges to center.
• Enter admission and discharge information in computer mainframe in Columbus (DCMIS) and
complete admission/discharge forms for mailing to various agencies.
• Work and coordinate evaluations, reports, etc. with different departments.
• File evaluations and reports in resident charts
• Coordinate and complete referral packets for group home placement
• Data entry and tracking of medication consents
• Able to take messages via phone correctly
• Good customer relations.
Sales Person Seasonal 2008
Bath and Body Works, Beachwood Mall, Beachwood, OH
• Help customers with purchases and ring up purchases.
• Offer suggestions about products that would apply to the customer.
• Keep area assigned to clean and appealing
EDUCATION
Diploma 1977
Lawrenceburg High School, Lawrenceburg, IN
Some college – Cuyahoga Community College
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