Customer Service Sales
Resume:
MICHAEL MYERS
Bloomington, MN. 55425
************@*****.***
Summary: * Continuing a challenging career in Customer
Service and Sales.
Experience:
RUST CONSULTING Minneapolis, MN.
Customer Service December 12, 2011 to December 11,
2012
Representative
* Answered Inbound calls for Two different
Programs - Seeger Weiss Pharmaceutical and
Personal Injury Mass Tort cases, and the OCC's
Independent Foreclosure Review Program.
* Utilized excellent computer skills to navigate
several screens during a typical call.
* Successfully screened all Qualified callers, and
adhered to strict confidentiality and program
guidelines.
* Consistently developed relationships with both
fellow employees, and the clients themselves in
dealing with delicate issues.
* Used proper time management and organizational
skills to insure timeliness of the job at hand.
COMCAST CABLE Minnetonka, MN.
Customer Service August 29, 2011 to December 8, 2011
Representative
* Resolved customers' Billing and Service
complaints by performing activities such as ;
exchanging merchandise, refunding money, and
adjusting bills.
* Consistently insured that customer's
expectations were not only met, but exceeded.
* Up-Selled Products and Services that would
enhance the customer's Electronic and
Entertainment options.
* Referred unresolved customer grievances to
designated departments for further
investigation.
* Used excellent interpersonal and problem
solving skills to address customer concerns.
Staywell Health Management Eagan, MN.
Customer Service February 16, 2010 to May 29, 2011
Representative
* Answered Inbound calls, and called out to
Participants, in order to schedule appointments
to their Health Coaches at Staywell.
* Adhered to strict confidentiality and Program
guidelines.
* Successfully registered Participants to their
appropriate programs.
* Provided Participants with up to date
information on their personal programs, resolved
any issues they might have, and referred them to
other departments as needed.
SKYBRIDGE MARKETING GROUP Greenfield, MN.
Customer Relations February 9, 2009 to April 17,
2009
Specialist
* Answered Inbound calls for the Amtrak Railroad
Loyalty Account.
* Provided customers with up to date information
on their account status, and any rewards they
might be qualified for.
* Contacted customers in order to respond to
inquiries, and to notify them of investigation
results, and any planned adjustments.
* Resolved customer's complaints by making
Merchandise exchanges, and restoring their
points.
CARLSON COMPANIES, INC. Plymouth, MN.
Customer Relation October 15, 1994 to January 30,
2009
Specialist
* Answered Inbound calls for several different
Loyalty Reward accounts, such as ; Amtrak,
Budget-Rent-A-Car, Sprint Communications,
Carlson Hotels, and ESPN Total Access.
* Constantly showed a high level of enthusiasm and
professionalism to insure the best customer
service experience for the client.
* Contacted customers to inform them of any delays
involving their Rewards order, and when they
could expect to receive the product.
* Successfully resolved customer's complaints by
making merchandise exchanges, and by restoring
points to their Rewards account.
* Served as Lead Rep in the Budget-Rent-A-Car
account.
* Up-Selled Products and Services in some accounts
to Upgrade the customer's Personal options.
Education: Hennepin Technical College Brooklyn Park, MN.
Travel Principals I, II & III
University of Minnesota Minneapolis, MN.
Bachelor of Arts - Psychology
Additional Training:
Completed Advanced Customer Service Courses at
Carlson Companies.
Awards: Received several ' Bravo ' recognition awards for
Outstanding Customer Service while at Carlson
Companies.
References: Available upon request
Contact this candidate