Customer Service High School
Resume:
J ILLIAN DEROIDE
**** ******** *****, ********** **, 34606
********@*****.***
Objective
To gain experience as an LPN and within five years, to become an RN.
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PROFESSIONAL SUMMARY
Licensed Practical Nurse
Skilled professional with more than 150 hours of clinical rotation experience at:
Bayonet Point Health and Rehabilitation Center
Baldomero Lopez Veterans Nursing Home
Bear Creek Nursing Center
Brooksville Regional Hospital
Spring Hill Regional Hospital
Knowledgeable in patient care and patient support including assessment,
counseling, education regarding medications and treatment,
documentation with care plan for diagnosis, and administration of
treatment procedures.
Computer skilled with Microsoft Office. Proficient in all
documentation/record maintenance/paperwork.
Excellent communication skills with patients, families, and
interdisciplinary team.
CREDENTIALS
September
Licensed Practical Nurse Licensure
2012
August 2012
IV Certification
July 2012
CPR and BLS certification
EXPERIENCE
Cake Decorator
Publix Supermarket 13752 Little Rd Hudson, Florida 2011-2005
Utilized effective interpersonal communication skills while interacting
with clients and management over the phone and face to face.
Utilized selling skills by addressing individual needs of clientele.
Contributed to decreasing losses by assisting in the execution of an
aggressive inventory plan.
Diplomatically answered questions, promptly responded to concerns, and
resolved conflicts with professionalism and sensitivity.
Cashier
Publix Supermarket 13752 Little Rd Hudson, Florida 2005-2000
Greeted customers and assisted with their shopping needs.
Scanned orders and received payments.
Balanced all transactions accurately at the end of each shift.
Resolved customer complaints in collaboration with other departments.
Received customer service awards for outstanding record of customer
service.
Dramatically enhanced customer satisfaction ratings by expediting all
orders in a timely and accurate manner.
EDUCATION
Practical Nursing Certificate
Pasco Hernando Community College Florida, July 2012
High School Diploma
Stratford Career Institute Washington DC, March 2006
References available upon request.
Contact this candidate