Customer Service Data Entry
Resume:
**** ******* ****** - 909-***-****
Drive
Ontario, CA
91761
Yesenia Castorena
Experience 06/2005-07/2008 Edwards Lifesciences Irvine, CA
Data Management - Data Entry
Patient Information Data Entry.
Perform internal data audits (10 - 20%) on clinical trial data
entry on a
quarterly basis to check quality. Increase knowledge of data
process flow, medical terminology and anatomy - attend internal
classes/teleconferences.
Assist in development of training material for new clinical data
entry user training. Provide Support to the Clinical Group in CSTS
for all new regulatory studies.
Support the data management programmers by assisting in the
testing, validation and implementation of EDC tool in at least one
small clinical study at Edwards using in-house EDC tool.
03/2004-06/2005 Ultimate Staffing Irvine, CA
(Edwards Lifesciences)
Regulatory Affairs - Patient Registry
Patient Information Data Entry.
Data Entry Audit.
Customer Service.
Handle Patient Correspondence.
11/2003-01/2004 Volt Agency Costa Mesa, CA
Quality
Product Distribution.
Customer Service.
08/2003-11/2003 Rosario Retino, MD Ontario, CA
Medical Assistant
Front Office Support/Receptionist.
Customer Service.
Data Entry.
Process Billing.
Patient Contact.
11/2000-06/2002 C.M.R.E Financial Services Brea, CA
Insurance Follow-up
Process Billing.
Customer Service.
Data Entry.
Worked Closely With Insurance Companies.
02/2000-08/2000 Sunil Gulaya Santa Ana, CA
Medical Assistant
Front and Back Office Support.
Process Billing.
Data Entry
Customer Service
Worked Closely with Other Doctor Offices and Legal Offices
Education 2000 Universal Schools & Colleges Rancho Cucamonga, CA
Of Health & Human Services
Medical Administrative Secretary Certification
Skills
Medical Terminology Bilingual-Spanish
Microsoft Word 10-Key
Medisoft Typing
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