Customer Service Manager
Resume:
Mayte Medina
Orlando, FL 32821
*********@*****.***
Objective To obtain a position with an organization which will utilize my experience while learning new skills and offer growth opportunities.
Skills -Outstanding analyzing, organizing, planning and problem-solving skills.
-Positive, calm and patient hands-on manager who builds and motivates team members.
-Responsible and reliable, work responsibilities are always a first priority.
-Ability to establish and maintain good relations with people from diverse backgrounds.
-Enjoy interacting with the public and looking for ways to stay active while creating a highly motivated work environment.
-Fluently speak and write English and Spanish.
Education University Of Puerto Rico- Carolina
1997-20001
• Bachelor’s Degree Hotel and Restaurant Management
Experience
Front Office Manager
01/2002-Present Orlando Vista Hotel an Ascend Collection by Choice Hotels – (Previously Doubletree Club Hotel)Lake Buena Vista, FL
-Original position was as front office clerk, within a year was promoted to supervisor and subsequently to Management.
-Responsible for managing the department and reporting to the GM.
-Responsible for staff scheduling and supply orders.
-Active participant in hotel committee’s to improve safety, employee and guest satisfaction as well as community service.
-Assist HR in conducting trainings and conducted monthly meetings to maintain staff informed of new procedures and developments.
-Responsible for handling all guest complaints and requests to provide guest satisfaction.
-Implemented the addition of hotel positions to maximize service. (PBX operator, Team Leaders).
-Assisted Management in the transition process and requirements of changing Ownership/management Company in three occasions including training staff of PMS and new procedures.
-Worked as a relief night auditor giving me the knowledge required for performing the duties of this position as well.
-As Manager on Duty have the responsibility to assist other departments to ensure a satisfactory performance.
Hostess
01/2001-12/2002 ESPN Club Restaurant & Atlantic Dance Hall- Disney’s Boardwalk Resort
-Greet guests while direct them to their tables and provide customer service.
-Responsible for cashing out servers and balancing the deposits for the day.
-Responsible for controlling the assignment of tables and server rotation, table cleaning.
Food & Beverage Cashier- Magic Kingdom Park Stands
08/1998-01/1999 Walt Disney World College Program
- Rotated locations in various food & beverage stands. (Coffee shops, Ice cream shops, Soda stations and others).
-As part of the Program participated in various required courses related to customer service skills, food & beverage handling and self-developing.
Front Office Clerk- Fajardo Inn (Hotel)- Fajardo, Puerto Rico
04/1998-8/1998, 01/2000-01/2001
- Completed and internship required for college in summer 1998 and later in 2000 returned to work as a full time clerk.
-Responsible for all front office duties. Also assisted in the housekeeping department and restaurant when needed.
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