Human Resources Training

Daniel Colfax Coyne

**** ********* **., ******** *****, VA 23452

Phone: 757-***-**** **********@*****.***

Objective: To obtain a position where I can effectively utilize my expertise in human resources, project

management, training, staff recruitment and retention.

Experience

6/05 to 3/13 Norfolk Southern Corp - Norfolk, VA

HR Representative 4/11 to 3/13

• Assisted 7 internal departments with 5000 employees at a Fortune 300 company operating in 22 states,

by managing all of their Human Resources needs.

• HR professional who managed college recruiting, succession planning (including nine box identification

processes and development suggestions), vacancy forecasting, and partnering with department heads

and hiring managers to meet their HR objectives and goals.

• Performed compensation administration including preparing compensation packages, salary offers,

market adjustments, annual merit planning, disciplinary compensation action and geographical pay

differentiation.

• Performed employee Investigations and recommendations of actions for employee discipline issues,

provided technical and professional workforce development training, evaluating performance appraisals

and performance development plans to aid department supervisors. Partnered with corporate counsel

to comply with and state and federal legislation.

• Interacted with senior level management on daily basis to help manage organizational structure.

• Supervised and motivated 2 administrative employees in a dynamic team environment.

• Team member for a 3 year SAP project from Blueprinting to Implementation: e-Recruitment module:

(Internal/External candidate application system) and HRIS systems.

• Developed a Leadership Program to help entry level supervisors promote to mid level managers

through a structured rotational training experience. Fostered the growth of this program to other

operational departments.

• Served as the Records Management Coordinator for the HR Department. Developed an off site

records management program and scanning system to reduce all internal paper documentation.

• Volunteered to serve as the Leader for Norfolk Southern’s Youth and New Employee Affinity group

called YoungNS. The group is responsible for multiple volunteerism efforts, employee relations

initiatives and corporate training opportunities.

Assistant Manager HR Planning 1/10 to 4/11

• Coordinated internal and external placement of candidates for all vacant Non-Agreement positions.

• Posted positions by using several advertising tools, screened resumes, interviewed candidates

and, made salary recommendations. Performed military recruitment, pre-employment screening

administration, and records management. Additionally, recruited candidates for Norfolk Southern’s

operations training program. Supervised 2 co-op students on a semester by semester basis.

• Redesigned the recruitment process for the operations training program to be more proactive in its

search and informative to garner interest in the program. Reduced time to hire from 60 days to 30

days through standardization of process, medical process improvement, and strategic decision making

during selection and placement process.

• Involved in blueprinting of SAP Human Resource projects to include E-Recruitment, salary

administration, personnel changes and benefits administration.

• Created an employee referral system to standardize the employee referral process and make the

process more visible and viable for referring candidates.

• Developed an onboarding website to provide professional new hires more information between offer

and employment date.

Employee Development Specialist 5/07 to 1/10

• Coordinated Norfolk Southern’s 15 month Management Trainee and 6 month Operations Supervisor

Trainee Programs.

• Performed the onboarding process for new employees. Performed training course design, training

facilitation, recommendations of discipline and investigation of incidents. Scheduled multiple ongoing

training classes, participated in college and professional recruitment events, project planning, event

planning, travel administration. Maintained cost controls for a large budget.

Daniel Colfax Coyne – page 2

• Successfully started careers of over 700 new employees, maintaining a retention rate of 85%.

• Lead the project of a complete redesign of the training programs to include the implementation of

department rotations, standardized the trainee evaluation process and introduced a global corporate

trainee project initiative. Developed a process to continually improve the program on an annual basis.

• Shortly after redesign, Norfolk Southern’s trainee program was featured in BusinessWeek magazine

and named one of the top 20 places to launch a career: http://www.businessweek.com/careers/

first_jobs/2008/20.htm

Assistant Trainmaster - Bluefield, WV 5/05 to 5/07

• Front line supervisor for 200 unionized employees and 4 operations supervisors responsible for the on-

time, efficient and safe movement of freight trains with an assigned territory. Ensured train service and

maintenance personnel complied with all operating rules and safe work practices.

• Held annual rules classes for all employees and verified compliance with federally mandated rules

by monitoring performance and documenting progress on a continuing basis. Influenced work force

behaviors through training and positive contact with employees.

• Provided support by investigating accidents and injuries to determine the cause; took appropriate action

to minimize future occurrences. Responsible for addressing discipline issues in a union environment.

• Developed training process for new hire Conductor Trainees. This process including providing

onboarding information, scheduling weekly meetings with supervisors, standardizing the evaluation of

trainees, and ensuring a consistent training experience. Process was highly received and implemented

through the entire operating region.

• Invited to participate and evaluate Norfolk Southern’s first corporate university, T-School. Suggested

several changes to help connect the training to Operation’s supervisors and was offered employment in

Human Resources at the end of the training.

• Participated on the Field Information Technology committee responsible for implementing new

technology in Norfolk Southern’s Field Operations to reduce work effort of supervisory workforce.

5/03 to 8/03 Alaska Tanker Company

Human Resources Intern - Beaverton, OR

• Human Resources Intern at a Ship Management and Marine Transportation company specializing in

shipment of Alaska North Slope Crude Oil to west coast oil refineries.

• Performed general duties such as event planning, distributing benefits information, maintaining filing

systems and answering employee questions.

Education

Pennsylvania State University - State College, PA

B.S. Economics, Minor in Management. GPA 3.36/4.00

Skills

• Advanced in HRIS, SAP, Microsoft Excel, Word, Access, FrontPage, PowerPoint, BRIO, Worksite, Adobe

PhotoShop and other computer programs.

• Trained in technical and business writing, including proposals, investigation, and performance

documentation.

• Advanced in Project Management, Evaluation and Implementation.

• Excel in presentations, public speaking, and group communication.

• Proficient in all aspects of Human Resources from Benefits Administration, Employment, EEO, Performance

Management, Training and Medical

Organizations

• Virginia Special Olympics-5 Time Polar Plunge Organization leader and participant

• Corporate Organizer to benefit the Virginia Food bank

• Virginia Stage Company- Youth Outreach Council Member

.

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