Customer Service

LINDA K. HEMENWAY

**** ******* ***** *****

Shoreview, MN 55126

Home: 651-***-****

E-mail: **************@*****.***

OBJECTIVE

Customer Service and/general office duties

EXPERIENCE

2002 - 2012 Sears Logistics Minneapolis, MN

Clerical Lead

Printed inbound and outbound manifests for delivery operations

Communicated with customers and sales associates and responded to all phone calls

Solved challenging problems in a customer service role

Interacted effectively with third-party delivery personnel to achieve desired results

Tracked all expenses and sent invoices to accounts receivable personnel

Performed time keeping duties and assisted in hiring new personnel

Performed data input and printed daily reports for management

Ordered all supplies for the office, the delivery dock and third-party delivery operations

1993 - 1998 Damark International Brooklyn Park, MN

Telemarketing Associate

Received and filled sales orders over the telephone for customers.

1974 - 2002 Sears Roebuck & Co. Brooklyn Center, MN

Sales Associate

Performed at a consistently high level for over 25 years in the sales of home appliances, home electronics and associated service contracts, through both favorable and unfavorable industry cycles.

Dealt effectively with numerous challenging customer service situations.

Assured customer satisfaction by answering questions in person and via telephone and by meeting customer needs regarding product and service.

EDUCATION

Anoka – Hennepin Technical College 2001-2002

Computer skills curriculum (MS Word, MS Excel) Anoka, MN

Alhambra High School, diploma Phoenix, AZ

SKILLS

Word processing and spreadsheets (MS Word, MS Excel)

Excellent organizational skills, with special attention to detail

Excellent customer service and conflict resolution skills

Effective time management skills

Solid multi-tasking skills

REFERENCES

References available upon request.

Contact this candidate