Sales Engineer

INE HORDVIK

** **** ******, *** ****, NY *****

Cell: 347-***-**** Email: **********@*****.***

EDUCATION:

**** **** ******** ******* *** York, NY

Bachelor of Business Administration

Major: International Business

GPA: 4.00

Graduated Summa Cum Laude

President’s List

Coursework included:

● Operations Management

● Leadership

● International Trade Policies and Practices

● International Marketing

● International Strategic Management

● Intercultural Business Communication and Negotiations

2008 2010 Norwegian School of Management Oslo, Norway

120 Credits

EXPERIENCE:

4/23/12 12/28/12 Google Inc. New York, NY

Google Drive Expert

● Provided customer support in regards to overall product functionalities, technical troubleshooting and Google storage

plan overview using the support channels phone, chat, email and interacting in the Google Drive Help Forum.

● Identified and separated user errors from genuine product bugs.

● Analyzed user error trends in relation to product functionalities.

● Created and shaped ideas on how the messaging and communication of product functionalities can be developed and

enhanced to allow for an efficient and ideally seamless and proactive user education experience.

● Provided feedback to managers concerning support workflows and share ideas on how to elevate and advance such flows.

● Shared thoughts on how to maximize the use of resources available with the aim of a continuously improved turnaround

time for support and internal engineer escalation workflows.

● Generated tagging labels and canned responses for recurring issues for data collecting purposes seeking to track the

frequency and impact of various user errors and product faults.

● Trained and ramped up new Google Drive experts.

2/06/12 4/20/12 Glass, Lewis & Co. New York, NY

Proxy Research Analyst, Nordic Team

● Located, reviewed and analyzed annual reports and supporting documents for small and large cap Nordic companies for

annual general meetings (AGMs).

● Analyzed the composition of board of directors, board committees, executive management and corporate governance in

general.

● Reviewed articles of association and the extent to which a company followed country specific recommendations,

guidelines and laws.

● Evaluated executive remuneration policies and proposed stock option plans.

● Conducted outside research on companies in local and international news in order to flag relevant issues.

● Made voting recommendations and created proxy papers for large institutional investors.

9/12/11 12/09/11 Daiwa Capital Markets New York, NY

Intern, financial industry

● Managed and completed expense reports.

● Researched entry/exit visa requirements for international business trips.

● Administered and distributed internal/external mail.

● Coordinated clients with analysts, sales people and respective industries on Excel spreadsheets.

● Updated client databases in correspondence with sales people, traders and analyst.

● Organized and filed roadshow material from analysts.

7/05/11 9/01/11 The Lansco Corporation New York, NY

Intern, commercial real estate

SKILLS: MS Word, MS Excel, MS PowerPoint, MS Project, SPSS, Sales Force, Internet Research

LANGUAGES: Norwegian, English, Swedish, Danish

AWARDS: International Commerce Club Scholarship 2011

ORGANIZATIONS: United Nations Committee, Berkeley College, The Sigma Beta Delta Honor Society

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