Administrative Assistant Customer Service
Resume:
Rebecca Thomas
Grayson, GA 30017
HIGHLIGHTS: More than 15 years of successful teaching/training/business experience. Computer skills:
Microsoft Office: Word, Excel, PowerPoint, SmartFlow, TrackAll
EMPLOYMENT HISTORY:
July 2009 to April 2012
Assurant Specialty Properties – Duluth, GA
Customer Service Representative
Primary focus is to answer inbound calls regarding inquires or questions pertaining to mortgage accounts
and hazard insurance from customers, clients and agents. Responsibilities include verifying policy
information, paying premiums, updating accounts, requesting evidence of insurance and compiling all
information to be presented to the clients.
August 2007 to August 2009
Open Items Processor
Review various types of insurance documents and update the hazard insurance lines on the clients
servicing system according to established procedures. Responsible for verifying that the policy contains
acceptable coverage and disburse premium payments, if required. Make necessary outbound phone calls
to insurance agents and companies to update insurance policies and obtain any needed information.
Perform maintenance as necessary for policy changes, letters, notices etc. Insure all items are processed in
a timely manner to meet or exceed established standards
March 2006 to June 2007
Pearson Educational Measurement – Duluth, GA
Professional Scorer
Evaluate student response to subject-related open-ended questions according to a customer supplied
scoring guide.
January 2002 to March 2005
The Home Depot SSC – Atlanta, GA
Visual Merchandising Coordinator
Coordinate work with internal customers, merchandise vendors, sign operations, graphic designers, print
vendors, advertising dept., buying group and management to ensure continuity of projects. Collect
information from internal and external resources to complete project tasks. Project manage special
project assignments as required and communicate status weekly to supervisor.
November 1998 to 1/2002
Administrative Assistant
Provide administrative assistance to Director of Advertising/Internet. Responsibilities include: maintain
heavy calendar, schedule meetings, prepare expense reports, make travel arrangements, prepare
correspondence and presentations as necessary, coordinate weekly department meetings, order supplies,
answer phones, and special projects as needed.
November 1994 - May 1998
The Clorox Company - Atlanta, GA
Administrative Assistant
Assistant to Divisional Sales Manager. Responsible for all correspondence, various sales reports,
presentations, travel arrangements, ordering supplies and general office administration. Automated
various procedures, reports. Act as liaison between Corporate, Divisional and Regional offices.
Education
Bachelor of Science Degree: Education
East Carolina University - Greenville, NC
Graduate Studies – University of NC and GA State
Contact this candidate