Administrative Assistant Customer Service

Yulanda McCruter

*** ***** **. *******, * I *****

Home: 248-***-**** Cell: 248-***-****

***************@*****.***

SUMMARY

Dedicated and focused Administrative Assistant who excels at prioritizing, multitasking and following through to

achieve project goals is seeking a position that will allow me to fully utilize my communication, secretarial, and

p roblem solving skills. I am Energetic, organized, and professional with experience in high level executive support

r oles

S KILL H IG HL IG H TS

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Microsoft Office Suite Proficiency Customer Service Oriented

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Spreadsheet Self-starter

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word processing Keyboard 45 wpm

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d atabase management Strong problem solver

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Power point presentations Dedicated team player

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Excellent punctuation and grammar Strong interpersonal skills

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Office machines Meticulous attention to detail

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Data Entry Meeting and Schedule Planning

ACCOMPL ISH MENTS

I ncreased office organization by developing an efficient filing system and customer database as well as successfully

p lanning corporate meetings, lunches and special events for groups of 20+ employees.

E XPER IENCE

Crystal Clear Investment

Grand Blanc, M I

A dministrative Assistant

Sept 2002 to Present

Administrative Support, Answering phones, Filing, Word processing, preparing presentation (PowerPoint),

d istributing incoming mail, Coordinated meetings, created reports and slide show presentations. Operated fax

m achines, copiers, videoconferencing and phone systems, ordered workplace supplies and maintained record,

scheduled and verify appointments and meetings of customers/buyers, compiled data, statistics, and supplementary

i nformation to maintain research activity for market values.

Arcadia

Auburn Hills, M I

Receptionist

Mar. 1995 to Oct 1998

Managed the receptionist area, including greeting customers, responding to telephone and in person requests for

i nformation. Several Assignments Included Mer rill Lynch (1995), Quest Diagnostics (1996), and Flagstar Bank

(1996). Answered a high volume of incoming calls, sorted and dispersed incoming mail to correct recipients through

out the office.

Kelly Services

Auburn Hills, M I

Administrative Assistant

Jan 1999 to Sept 2002

Specializing in Administrative support in corporate and non profit office environment, D rafted meeting agendas,

scheduling conferences and supplied advance materials for follow up meetings. Several Assignments I ncluded

C rystal Engineering Solutions (1999), RGIS Inventory (1999), And Zenith Design (2000). Created PowerPoint

p resentations used for business development and maintained spreadsheets using advanced Excel functions and

calculations to develop reports/lists. Filing, copying, and other clerical duties

Education

H igh School Diploma, 1995

Oak Park H igh-Oak Park, M I

Associates of Applied Science: Information Systems, 2002

Baker College-Auburn H ills, M I

(Cur rently Continuing Education)

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