Customer Service Engineer

Reshmi Mohan Nair

*** **** ******,

Lindenhurst, NY 11757

405-***-****

OBJECTIVE

To obtain a position wherein knowledge, experience, and technical skills related to Linguistics and

Computers can greatly contribute to the company and its clients.

PROFILE

I am a personable, creative, and results-oriented individual with a strong desire to work as a Linguist and

and a software test engineer. I possess excellent understanding of Language and Mind and

Sociolinguistics. I also command a hardworking, sincere, and enterprising attitude that can help promote

growth for the institution, its clients, and myself. I have also learnt Computer testing specific with the

QTP.

Key Qualifications

Linguistics Organizational & Leadership Skills

Teaching & Supervision Interpersonal & Communication Skills

Customer Service Program Planning and Arrangement

Activity Coordination Problem Solving

Conflict Resolution Multi-tasking

I am also fluent with the QTP program and have learnt about STLC. I have practice with black box

testing. I am also fluent with the VB script.

SKILLS

Testing tools: Quick Test Pro (QTP)

Management Tools: Bugzilla, Quality Center

Scripting Languages: VB script, Descriptive Programming

Operating Systems: Windows 2000, XP

EMPLOYMENT HISTORY

Respite Worker (May 2010- June- 2011) Human First- 128 Atlantic Avenue, Lynbrook, New York

• Watch and assist a child with special needs in homecare setting. Helping the child during his

therapy sessions.

Teacher’s Aide (September 2006 - June 2008) Just Kids - Lindenhurst, New York

• Supervised, assessed, and assisted children with developmental disabilities, eating disorders,

and behavioral problems.

• Planned, developed, and implemented specific programs to address the special needs of each

children.

Customer Service Representative (April 2004 - June 2006) Total Health - Farmingdale, New York

• Filing paper work, making invoices for online sales.

• Taking phone orders.

Page (September 2001 - February 2004) Amityville Public Library - Amityville, New York

• Shelve books, Help people in finding books and other resources.

• Help in program arrangements.

EDUCATION

City University of New York Queens College - Flushing, New York

Bachelors in Linguistics (12/ 09)

Certification course with Crescent IT for testing specialized in QTP.

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