Management Manager

*** *********** **** 403-***-****

SW ****@*******.***

Airdrie, AB

Don Villeneuve

Objective

I am seeking gainful employment in the IT industry where

my daily tasks not only help the business but the

customer. I am looking for a position that will challenge

my existing skills and help diversify my IT profile. I

hope to bring a dynamic to your company that will assist

you in day to day business. I am a team player, and hope

to assist the company in achieving its current and future

goals.

Experience

Pacer Construction Corporation

2011-Present

IT Manager

Manage and maintain all business systems with 99.999%

uptime, while ensuring all software and hardware purchases

remain in line with current annual IT budgetary

requirements. ($750,000.00)

Reported directly to CFO with any issues or budgetary

discrepancies or unforeseen expenditures as they came up

Vendor and customer contractual negotiations, ensuring all

vendor business services are delivered at the best

possible rates. Average annual savings of $250,000.00

through renegotiations on vendor contracts

Established developed and deployed a proper 4 Phase DRP

with governance and full procedural practice in the event

of a disaster. Updated as required and tested plans

outlined there within on a quarterly basis.

Deployed, monitored and maintained multiple remote site

installations with minimal notice. Sometimes with less

than a 2 week turnaround time on a full site services

solution and implementation timeframe (Kearl Lake/ Jack

Pine/ Syncrude MLMR/ Blacksands Road Construction/ BHP

Jensen Sask/ Cigar Lake/ Cold Lake/ Long Lake/ CNRL/ ATCO

NE Transmission Loop (Bush Job)/ Colonsay Sask)

Deployed a fully redundant Hyper-V 3 Node Cluster with

MPIO and Dynamic Failover as well as ensured that business

critical systems were placed on redundant ISPs for high

availability.

Management of multiple infrastructure upgrade projects and

modifications, tracked all budgetary costs associated

(Hyper V Virtual environment as stated above/Exchange 2007

to 2010/ SharePoint WSS to Sharepoint 2010 Ent/ Citrix

deployment/ Shoretel VoIP upgrade across the entire pacer

network as well as two major office relocations of our

corporate head office)

Plan develop and deploy utilizing proper governance and

ensuring business continuity and minimal impact during

upgrades

Managed and maintained mobility contracts with Telus

Mobility for approx. 600 PCS and smart phones. Also

included multiple aircards

VNX and VNXe SAN deployment for data retention

Deployed Ticketing system to monitor performance of

Helpdesk as well as ensure that all issues were meeting

proper SLA's and not falling through the cracks

Developed new business policies and procedures for IT

department and hardware usage.

Developed DRP for Pacer Construction

Ensured local and offsite backups being done nightly via

internal data deduplication and offsite remote backups to

an office NOC in Edmonton. With verification and

validation of data backups

Purchased all required software to ensure that all

licensing was in compliance

Grew with the company from a 150 user base to 2156 user

base

Hired and managed two additional staff to facilitate

growth (Senior network admin/ Support Analyst)

Cybinja Networks Inc.

2009-2012

President/CEO

Provided day to day support/ Network infrastructure

maintenance as well as server support for multiple Oil

and Gas companies in Calgary (Galleon Energy/

Marblepoint-Tiene Energy/ Legacy Oil and Gas), worked also

for some smaller profile companies such as High Country

Plumbing

Had a staff of 3 IT professionals working under me for a

year before moving on to Pacer Construction Corporation

Developed and implemented all business requirements as

requested by the client while ensuring budgetary concerns

were met and maintained

Nirico Systems Inc.

2008-2009

Network Administrator

Provided day to day support for High profile clients in a

professional and timely manner (Calgary Flames/Hockey

Canada/BC Hockey/Pacer Corp)

Multiple server builds and countless PC builds.

Full network overhaul and re-design on multiple networks

Developed new strategies to increase productivity while

saving our clients' money through new Technology and

software solutions.

Managed and maintained all networking/server and backup

equipment.

Designed and maintained all Visio diagrams of the internal

workings of all clients including client documentation

pertinent to daily work.

IS Results

2007-2008

IT Specialist/Systems Integrator

Supporting all of IS Results IT needs from PC roll outs to

server administration to user account setup and

maintenance.

Troubleshooting and providing in-house repair on

PC/Laptops.

IT inventory and costing, provided IS Results with a

yearly budget.

Developed new strategies to increase productivity while

saving the company money through new Technology and

software solutions.

Trimac Transportation

2006-2007

Support Analyst

Supporting client day to day PC needs on a large scale 658

branches North America wide.

Break-fix support on client PC and servers.

Blackberry support, Treo support.

Assisted clients through software installations.

Skills Over 10 years IT experience

Project Management

2 Years Consulting experience in the Oil and Gas industry

(4.5 years total experience)

Strong skills with vendor relations and contract

negotiations

Superior troubleshooting and problem resolution skills

Superior documentation and follow up skills

Superior team management skills, ensuring all deliverables

are met and handed over on time

Average annual savings per annum of $250000.00 (with an

operating budget of $750000.00)

Strong communication and time management skills

Education SAIT Polytechnic

2005-2006

Net Tech Program- Voted Class Representative, Cisco level

1 to 4, Microsoft Trained, Advanced Routing, Trouble

shooting, and VOIP training.

Other Certifications

ITIL Certified

SharePoint Central Admin Trained

Many Safety Certifications, as well as Team Building and

Managerial Courses and Experience.

Interests Computers, Airsoft, Reading, Fishing, and Traveling.

References available on request

Contact this candidate