Customer Service Engineering

Lois M. Pace

P.O. BOX ****

Pollock Pines, California 95736

Email: *********@*******.***

Phone 530-***-****, Cell 530-***-****

OBJECTIVE: Senior Document Control Specialist

QUALIFICATIONS:

Highly organized and experienced working in an engineering environment.

Excellent project management and meticulous attention to detail.

Ability to work independently with limited or no supervision.

Interfaced with senior level managers, engineering and manufacturing departments.

Experienced in ISO, Compliance Requirements, RoHS, ISO Auditing.

EMPLOYMENT:

2005 – Present Sr. Documentation Specialist II for Pasco Scientific Company, a Science Education

Company, Roseville California

Generated electronic PCO process through (QAD internal database).

Monitored PCO throughout its cycle, ensuring schedules attainment.

Create and modify Bills of Materials, Multi Structure levels and Bom Reports.

Consolidation of Engineering Documentation package, while ensuring completeness and accuracy.

Process International Export Requirements using online process.

Provide Customer Service using all communications available to all departments.

Drive the release process of all products, and Software.

Maintain all files and other logs current and for history.

Gather and input all Compliance information, ROHS,Weee and ISO requirements.

2001 – 2005 Sr. Documentation Specialist for MMC Technology / Maxtor Corporation a Disk Drive

Industry, Milpitas California

Generated electronic ECO’s through CMS (Change Management System, company’s internal database.).

Monitored EC throughout its cycle, ensuring schedules attainment.

Created and modified Bills of Materials, and updated word documents.

Consolidation of Engineering Documentation package while ensuring completeness and accuracy.

Processed Experiments and Deviations using online process.

Customer Service using all communications available.

1985 – 2000 Product Specialist for Maxtor/Quantum Corporation a Disk Drive Industry, Milpitas California

Processed and tracked electronic engineering changes for entire product’s life cycle.

Consolidation of engineering documentation package while ensuring completeness and accuracy.

Maintained and created engineering documents including bills of material, assembly and fabrication

drawings, schematics, firmware, software and corporate procedures.

Interacted as a liaison between the Engineering staff and international manufacturing partner to resolve

engineering changes.

Knowledge of ECO process and documentation control functions.

Maintained customer service website and databases for worldwide support.

Processed test procedures, performed basic drafting, duplicated software, and maintained production file

copies.

ADDITIONAL WORK SKILLS

QAD, Oracle, SAP, Ask ManMan, Change Management System, MS Word, MS Excel, MS Office,

PowerPoint, File Maker Pro, Acrobat Version 9, Data Entry, Multi-task, Framemaker, Internal Auditor, ISO

Certificated.

Contact this candidate