Administrative Assistant Management
Resume:
URSALA WOOLEY
Oakland, CA ***** Cell: 510-***-**** *************@*****.***
ADMINISTRATIVE ASSISTANT
Qualifications and Skills
10+ years of administrative support experience.
* ***** ** ******ence supporting at Director Level and above.
Excellent communication and interpersonal skills, portraying a high degree of professionalism.
Ability to accomplish multiple tasks effectively; prioritize work load and responsibilities to meet deadlines.
Highly skilled in MS Office 2010: Word, Excel, Access, PowerPoint, and Outlook.
Familiar with Ariba and Concur systems; Keyboarding Skills: 60 WPM.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science, Business Administration - Work in Progress
Laney College, Oakland, CA
Associates of Arts, Computer Information Systems - 2007
Laney College, Oakland, CA
Training and Certification:
CPR and AED Certified, American Safety & Health Institute, Oakland, CA – April 2013
Volunteer Experience:
American Red Cross, Oakland, CA – October 2010 – Present
PROFESSIONAL EXPERIENCE
November 2012 to Present: Volunteer work at American Red Cross; Seeking Employment
PG&E (Contractor), San Francisco, CA Aug 2011 – Oct 2012
Administrative Clerk/ Customer Energy Solutions/Enrollment &Incentive Mgmt.
Oversaw the management and organization of files within the department, monitored application status
ensuring all files were properly stored and filed. Filed an average of 1100 applications per week.
Provided file management support to the team by generating application reports which included CIP and
Water Agencies.
Organized resubmitted applications for further verification and processing.
Maintained accurate file management practices and documented file requests electronically in SharePoint
Web Page (PG&E exclusive database file system).
August 2010 to August 2011: Volunteer work at American Red Cross; Attended School for Bachelor’s Degree
BANK OF AMERICA MERRILL LYNCH, San Francisco, CA Aug 2005 – Aug 2010
Administrative Assistant, Global Markets and Investment Banking Group
Accounts Payable:
Implemented process improvement measures on existing invoice processing duties which resulted in a 50%
decrease in late charges.
Supported up to 15 people simultaneously.
Developed relationships with vendors and clients.
Established an organized plan to manage the staff, flights, and meetings; implemented a task list that made
sure everyone’s needs were met.
Handled all aspects of domestic travel for Managing Directors and Directors, including lodging and car
service.
Provided administrative support to Managing Directors which includes but not limited to administering
expense reports, reserving venues for large conferences and meetings.
Ordered and maintained inventory of office supplies as well as the maintenance needs of office equipment
including office copiers, and coffee machines.
Handled all incoming phone calls, mail, and packages, distributing them accordingly.
COUNTY OF ALAMEDA, Oakland, CA Feb 2002 – Aug 2005
Administrative Assistant, Behavioral Health Care Services Department
Brought on board for special projects funded under the Proposition 36 programs; Behavioral Health Care Services
(BHCS) was designated as the lead agency for implementation in Alameda County.
Liaised with case managers to follow-up on client status (probation, rehabilitation, etc).
Created special reports from research data provided by case managers.
Used MS-Access database to perform inquiries, searches for documents, referrals and mailed forms using
Teleform Verifier System.
PG&E (Contractor), San Francisco, CA Sep 2001– Dec 2001
Administrative Assistant, Customer Energy Management Department
Brought on board to compose confirmation letters to PG&E customers regarding status of projects. Maintained
project list using Microsoft Excel.
Revamped filing system for project records, improving department’s access to previously unorganized files.
TECHNICAL SKILLS
Microsoft Office Suite 2010
Lotus Notes & Act!
PG&E H3 Energy Efficiency Database
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