Customer Service Technician
Resume:
To whom it may concern,
Whether your organization is looking to operate under current status quo or seeking
dynamic change, I have the necessary skills to make that happen. I am capable of
promoting positive growth through inventiveness, creativity, motivation, influence, and
broad-based experiences.
I have spent the last seven years employed in the Civil Engineering/Land Surveying profession
as an Engineering Technician III for the County of Sonoma, CA. During that period of time, I
have earned and received numerous salary increases, promotions, and increasing levels of
responsibilities. In addition to performing my employment responsibilities with a high level of
knowledge, skills, and abilities, I have concurrently earned two college degrees. My second
degree is in Management, Business, and Professional Studies from one of the most highly
recognized private universities in the San Francisco Bay area.
My experience has allowed me the good fortune and privilege to participate in million dollar
projects in unison with outstanding and influential people. I possess the ability to work
independently and cooperatively while exercising individual, discrete, and team decision-
making. I am extremely self-motivated and lead others through inspiration, by example, and
proven techniques. I sincerely appreciate your time in reviewing my information and considering
me for employment.
I am ready to put my expertise to work for the benefit of your organization and have attached my
resume for your review. I enthusiastically look forward to speaking with you further.
Best regards,
Michael R. Beggs
********@*****.***
MANAGEMENT/ADMINISTRATION/SUPERVISORIAL
Expert Leadership & Professional Execution of Organizational Missions, Goals, and Values
I am a highly motivational and influential team leader skilled in organizational effectiveness in
all aspects of management. I recognize the challenges of organizations, structure, design,
environment, analysis, behavior, power, strategy, and decision making. My priority is people in
organizations regarding values, motives, incentives, work-motivation theories, work-related
attitudes, managerial roles, organizational cultures, teamwork, communication, shared decision-
making, and conflict resolution techniques. I am able to manage organizational change and
development, assess organizational capacity and limitations, and implement risk taking through
entrepreneurialism to create positive and constructive outputs and outcomes.
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Core Competencies
Scientific Management
Quality Management
Team Management
Human Resources Management
Benchmarking and Comparables
Political/ Legal/ Managerial/ Occupational Aspects of Business and Organizations
Vertical and Horizontal Hierarchy Systems
Theory X and Y Management
Internal and Inter-Agency Power Relationships
Managerial Employment Law and Avoiding Organizational and Employee Lawsuits
Policy and Procedure Administration
Budgetary Processes/Logic/Function/Role
Workplace Trends
Honor/Ethics/Accountability
And Much More…
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I have had the privilege and benefit of working with and learning from outstanding professionals
throughout my life. My knowledge, skills, and abilities are a combination of personal,
professional, and educational experience. I have worked directly with or learned from Civil
Engineers, Professional Land Surveyors, Project Managers, Division Managers, multiple City
Managers, Assistant City Managers, Human Resource Managers/Consultants, a Doctor of Non-
Profits, a Doctor of Ethics, Public Policy Analysis experts, San Francisco Chief of Police, a
Litigation Lawyer from the California State Attorneys General Office, and many more.
Professional Experience
SONOMA COUNTY WATER AGENCY – Santa Rosa, CA, 2007-Present
Engineering Technician III
I work in direct coordination with Civil Engineers, Professional Land Surveyors, Division
Managers, Project Managers, GIS Analysts, AutoCAD Drafters, Right-of-Way Agents, and
Environmental Specialists on projects costing millions of dollars. My expertise is to provide
professional industry standard land surveys for Land Development projects benefitting the public
citizens of Sonoma County while completing project deliverables within budget. I have obtained
numerous advancements, a promotion, various certificates, and two college degrees related
directly to my field while working here.
SONOMA COUNTY DEPARTMENT OF TRANSPORTATION AND PUBLIC WORKS
Santa Rosa, CA, 2005-2007
Engineering Technician II
I performed professional grade land surveys pertaining to road, highway, bridge, boundary,
Right-of-Way, and public acquisition projects for Civil Engineers, Land Surveyors, and Project
Planners. Conducted research, analyzed alternatives, and provided written recommendations in
report form regarding survey grade equipment upgrades costing tens of thousands of dollars.
Obtained national certification of LSIT (Land Surveyor in Training) issued by the California
Board for Professional Engineers and Land Surveyors.
SELF-EMPLOYED – Santa Rosa, CA, 2004-2005
Owner-Operator Taxicab Business
I was an independent Business Contractor providing local transportation to the public while
simultaneously obtaining a college degree as a full-time student and raising a family. I
demonstrated the ability to run my own business, set and achieve goals, juggle priorities,
motivate and inspire others, and perfect time-management skills while avoiding stress. I
demonstrated the skills to work in multi-cultural and diverse situations effectively.
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Education and Credentials
Bachelor Degree in Public Administration • University of San Francisco School of
Management
(Degree completed 12/14/2012)
Associate of Science Degree in Civil/Survey • Santa Rosa Junior College – Santa Rosa, CA
(Degree completed 12/15/2007)
Electronics Technology • Santa Rosa Junior College – Santa Rosa, CA
SUPERVISORY EXPERIENCE
Sonoma County Water Agency – Engineering Technician III (2007-Present)
Supervisory experience: Currently perform under the classification of Engineering Technician
III. The classification of Engineering Technician III is the advanced working level in the
Engineering Technician series. This class is the first level in this series that may requires lead
work and the training of subordinates. Experience supervising North County Detention Facility
supervised adult crews (SAC) through delegating, role-assigning, monitoring performance and
productivity, evaluating, and behavioral control. Other experience includes serving as party chief
of a survey crew and assuming responsibility for daily work and deliverables. Concurrent to
performing complex engineering/surveying practices I serve as the lead person in charge of
persons working under me in a subordinate capacity. Responsibilities include, but are not limited
to: training, delegating, evaluating, monitoring performance and growth of personnel, mentoring
and teaching for professional and personal growth, setting and maintaining safe working
conditions, and setting an example of high work ethics in a physical, behavioral, emotional,
psychological, reliable, punctual, consistent, professional, and timely manner.
Turning Point – Head of Household, President of Resident Council, and Head of
Maintenance (2004)
Supervisory experience: Served as Head of Household in charge of delegating responsibilities for
daily operating chores of residents. Delegation duties included assigning, monitoring, and
evaluating performance and compliance of 99 adult residents of an in-patient rehabilitation
facility. I served as President of the Resident Council (Elective Commitment) delegating and
assigning duties to a staff of seven persons. Facilitated staff and council meetings and served as
liaison between the two. I served as responsible person in charge of behavioral issues and
consequences associated with them. I served as Head of Maintenance over subordinates
performing and delegating daily necessary maintenance activities.
Kresky Signs – Lead Silk Screen Printer (1995-1996)
Supervisory experience: Performed in the role of lead silk screener operating in the manual
printing section running a crew of three persons. Responsible for the delegation, role-assigning,
performance evaluation, and accountability of quality control and production of hand silk-
screened commercial signs.
Longmont Winair - Warehouse Manager (1985-1986)
Supervisory experience: In addition to customer service, inventory control, and delivery of
products, supervised the delivery and warehouse staff through hiring, performance evaluations,
retention or dismissal, coordinated route specifics and schedule for efficiency, reliability, and
timeliness of product deliverables.
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