Customer Service Manager

Location:

Posted:

May 08, 2013

Ketheryn Leopard

********@*****.***

404-***-****

Objective: Obtain a customer service position and use my customer service experience to enhance customer

loyalty and build client relationships.

Employment History

October 2012 Current Convergys

Work at Home Customer Care and Res. Rep II for AT&T project

Assist customers with billing questions. Trouble shoot device and network issues. Sale mobile devices and accessories. Take payments,

make payment arrangements, enroll cust in autopay. Make changes and adjustments to cust plans and services. Schedule instore

appointments. Make adjustments to accounts and apply credits where needed. Send email confirmations of plan changes, payments,

etc..Follow company policy to resolve all cust issues.

April 2007 August 2012 Flash Foods

Assistant Manager/ Sales Associate Conyers, Ga.

Greeted, assisted, and cashed out customers. Counted, verified, and made daily deposits. Verified cashier cash and corresponding

paperwork. Trained new employees on register and daily shift duties. I.D.'d all alcohol and tobacco customers. Recommended, selected

and helped locate and obtain out of stock product based on customer requests. Answered questions regarding store and products, while

maintaining knowledge of current sales and store promotions. Maintained up to date knowledge of store policies regarding payments,

returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent

customer service. Assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future

inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

November 2005 June 2007 Office Depot

Customer Service / Copy Center Associate Conyers, Ga.

Greet, assist, and cash out customers. Verify money in cash register. Run copy machines for online and in store customers. Assist

self serve copier customers. Stock copy center and copy machine items. Order merchandise for copy center. Stock, front, face, and clean

shelves around copy center. Assist in other areas of store when needed. troubleshoot copy machine and register issues.

March 1997 July 2005 Flash Foods

Assistant Manager/ Sales Associate Conyers, Ga.

Same as above listing for Flash Foods.

Also Won Assistant Manager of the Year, for the Northern District, for Flash Foods, in 2002.

Education

1987 – GED Troup Tech. LaGrange, Ga.

1990 – 1991 – Emergency Medical Technician, Troup Tech, LaGrange, Ga.

Additional Skills

Strong listening and interpersonal skills, detail oriented, proficient in Excel and Word, proven team leader with training experience