Customer Service Administrative Assistant

Elma T.Santoyo

*** ****** ******

San Francisco CA., 94112

Cell: 415-***-****

Email: *****************@*****.***

Objective

To find a position focused on performing a variety of high level projects in support of organizational and

executive level goals.

Summary of Qualifications

• Computer literate and internet savvy.

• Excellent professional communication skills.

• Superior attention to detail, calm under pressure, proactive and confident.

• Outstanding ability to develop and maintain constructive and cooperative working relationships with

individuals at all levels of the organization.

Education

MBA units Jose Rizal University, Mandaluyong, Philippines (1998 1999)

Bachelor of Science in Nursing, Our Lady of Fatima University, Philippines (November 1994)

Work Experience

Temporary File Clerk: Oct 2012 Dec 2012, Alameda County (Registrar of Voters)

• Filing / Sorting / Counting & Auditing of Ballots

• Labelling and Remake.

Administrative Assistant/ Receptionist : March 2000 – June 2009, Association of Structural Engineers

of the Philippines (ASEP, Inc )

• Maintain executive's calendar and email .

• Scheduled speakers to trainings and seminars .

• Handled data management system which includes : participant registration, membership,

attendance tracking,data entry and record keeping

• Scanning, Filing, Bulk Mailing, Mail Distribution and Copying .

• Handled membership application and membership dues

• Responsible for dissemination of newsletter and publications for all members

• Provide administrative support to the Board of Directors

• Schedule VIP travel to include airline reservations, hotel reservations. Provide travel folder to

executive with detailed itinerary. All travel arrangements reconfirmed prior to travel day.

• Prepare and review reports, spreadsheets, presentations, and finished documents relative to

executive's assignment

• Prepare confidential reports

• Professionally answer and direct incoming calls

• Coordinate meetings and events including finding a location, catering, attending the events to

provide support, prepare materials, and other needs for a successful event

• Prepared agendas and collected materials for meetings

• Complete and submit expense reports

• Prepared monthly budget and discrepancies

• Managed broad range of HR functions including payroll and benefits administration staff

development, recruitment and orienting of new hire employees.

• Administered book keeping, Billing, cash sales collections, accounts receivable, accounts payable,

track invoices,daily cash drawers petty cash handling and bank reconciliation

• Create and process purchase orders of employee/general office supplies (coffee, office supplies, etc).

• Point of contact for the organization

Customer Service / Senior Bank Teller – Feb 1995 – Feb 2000, LBC Development Bank

• Processed client’s bank deposit, withdrawals, processed loan application and payment, and utility

bills payment.

• Balanced and service ATM’s utilize drive thru teller stations, operate coin counters and assisted with

safety deposit boxes.

• Encode checks and all transactions through bank’s database.

• Ordered money for the branch

• Verified and balanced assigned cash drawer daily with minimal cash variance.

• Supervise other tellers in reconciling errors / discrepancies.

• Handled receipts and other confidential documents of the bank

Contact this candidate