Customer Service Sales

Breanna Clark

*** ********* **** *****: 760-***-****

Escondido, CA 92027 Email: *****************@*****.***

P R I C I N G C O O R D I N AT O R

Planning and Analysis Project Management Implementation

Skilled, results-driven, and versatile pricing coordinator with experience in analyzing and managing data, price

maintenance, and brand development. Outstanding strategist distinguished for conducting detailed evaluations of

procedures to implement processes that improve efficiency. Assists the team in providing data and transactional

support to business functions. Participate in project planning by providing estimated hours and target dates for all

project related tasks before development begins. Exceptional communicator with strong troubleshooting, problem

resolution.

AREAS OF EXPERTISE

Customer Service Logistics Management Multi-Site Development

Sales Leadership Process Improvement Project Coordination

Team Leadership/Training Collaborative Teamwork Communication Skills

TECHNICAL SKILLS: MS Office, Oracle, VeriSign, Right Now, CRM, SAP

PROFESSIONAL E XPERIENCE

DJO Global – San Diego, CA Pricing Coordinator (2011 – Present)

• Point of contact for over 150 sales reps for special pricing implementation and maintenance.

• Prompt and accurate pricing implementation led to significant decrease in PO mismatches, disputes, and

chargebacks.

• Assisted in new company integrations and price changes.

• Ability to plan, organize, and execute marketing needs.

• Maintain price lists in Oracle

• Produce pricing reports to be presented to senior executives

American Specialty Health – San Diego, CA Customer Service Representative (2010)

• Handled a high volume of inbound calls, sometimes exceeding 70 calls per day.

• Assisted members with their wellness benefit.

• Utilized multiple call center applications to effectively assist members and providers

• Exercised strong interpersonal communication skills with members and providers

• Acted in accordance with HIPAA policy

Nordstrom – Escondido, CA Sales Associate (2009 2010)

• Met and exceeded sales goals

• Received industry-leading customer service training and experience

• Gained point of sale and cash handling experience

Sony Electronics – San Diego, CA Customer Service, Business Operations (2007 – 2009)

• Revised Freight Claim process for entire SEL organization to improve efficiency, resulting in higher

customer satisfaction scores and decreased loss of product and revenue.

• Managed freight claims, returns, VAIO order status/inventory management

• Aptitude for management led to responsibility for training and management of new recruits, while

continuing to contribute to operating profit.

• Produce reports to be presented to senior executives

EDUCATION

Bachelor’s Degree, Linguistics, UCSD, San Diego, CA

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