Engineer Customer Service

Jason E. Smith

***** ******** *****, **** *****, Indiana 46814 260-***-**** *****.*.******@*****.***

1. LinkedIn Profile - (http://lnkd.in/gcaXuA)

Summary: After working five years as a Tool & Progressive Die Engineer/Builder/Machinist and Quality Control in Ohio, I served in the US Army for 12 where I managed a highly- awarded communications team. We directly support the US Army Green Berets on the front lines of the War on Terror.

After excelling at this position and making numerous improvements to our inventory, training, logistical and communications standard operating procedures, I returned to civilian life where I spent the first month as a contractor testing Warfighter software for General Dynamics.

Because of my expertise in wireless communications, Raytheon hired me as an Applications Engineer, where I had the privilege of supporting my former comrades. Again, I excelled and received several awards while proving my multifaceted skills and abilities in a customer service and support role.

Work Experience

Senior Technical Support Engineer I with Honors - Raytheon NCS Tactical Communication Systems. January 2006 – April 2013. Fort Wayne, Indiana

1. Award-winning interpersonal skills involving interfacing, coordinating and negotiating with company personnel, customers, vendors and suppliers

2. Award-winning innovations and improvements using state-of-the-art technology, principles, theories and concepts

3. Discretion and independent judgment in the performance of duties

4. Superior Multitasking abilities

Software Test Engineer (Contractor) - General Dynamics C4 Systems. December 2005 – January 2006. Fort Wayne, Indiana

1. Expedited accurate testing results and recommended corrections

2. Recommended and applied process improvements

3. Served as a dedicated and focused team member

Special Operations Team Sergeant and Secure Communications Expert - US Army. September 1993 – December 2005. Stuttgart, Germany

1. Highly skilled leader

1. Extremely detailed

2. Continuously improved processes and training

1. Exemplary international relations skills

2. Highly dedicated, multifaceted asset to the unit

Honors and Awards:

1. Technical Honors Program – Award bestowed by peers stating this person is the subject matter expert in their field

2. Invention Disclosure (Multiple) – For innovations that have been accepted for further engineering

3. Innovation Award - Awarded for submission of an improvement or advancement of products

4. Extra Mile Award (Multiple) - For going above and beyond the required duties

5. Six Sigma Award (Multiple) – For recommendations for improvements to our operating procedures and techniques

Education & Qualifications

1. BSBA Project Management. Minors in Property Management and International Business. Colorado Technical University, December 2012

2. Associates in General Studies. Colorado Technical University, August 2009

3. Associates of Applied Science and Technology in Tool Engineering. ITT Technical institute, 1992

4. Professional Communication Certification. Colorado Technical University, February 2008

5. Business in a Global Environment Certification. Colorado Technical University, October 2008

6. Six Sigma Specialist. Raytheon, April 2006

7. Security Clearance. TS/SCI with Scope and Polygraph, Issued February 2001 (Not active)

8. Microsoft Office Certifications (Multiple)

Volunteer Work

1. Disabled American Veterans, Chapter 40 of Indiana. Public Relations Chairman, 2011 – Present

2. RayVets Employee Readiness Group. President, February 2012 – April 2013

3. Cub Scouts Pack 3300. General supporter and alternate den leader, August 2012 – Present

4. Fellowship Missionary Church. “Go Day” General construction and tree trimming and removal

5. Sevens Heaven Wildlife Refuge and Rehabilitation, Pierceton, IN. General construction and electrician

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