Maintenance Manager

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DILLIBABU.V

C URR IC ULU M V I TAE

No.118,II Floor, 1st A Cross,

D I L L I BABU VATTLUR I

Gokula Layout Extension, Devasandra,

Bengaluru - 560036

E-mail ID : *********@*****.***

Mobile : +91-984*******

CAREER OBJECTIVE

To cultivate an enriched career in the telecom industry by devoting me to learn diverse

technologies and to look for challenging jobs in a growth oriented organization that

provide me with an opportunity to achieve mine as well as organization’s objectives.

TECHNICALSKILLS

Handled Voice, Video, & Audio Networks like Avaya PBX, Digital KTS, Video & Audio

Conferencing Systems & IP Solution (VOIP), Logger, Administration of EPABX, ACD,

Call routing, Vectors, VDN applications, Call Center administration, Traffic analysis,

ISDN Networks, Loop start & Ground start signaling, CMS, and BCMS.

WORK EXPERIENCE

From Dec-2011 to Till Date

Ascendum Solutions (I) Pvt Ltd., Bangalore. Voice Specialist

Placed at the client (McAfee) location as a consultant.

Providing the local & remote technical Tier-3 support for Avaya products for

McAfee office globally.

Responsible for Design and Implementation of Avaya S87XX series server,

G650, G700 and G450 Media Gateways.

Administration and Maintenance of Avaya S87XX series server, Media Gateways

G650, G700 and G450.

Design and implementing the Numbering Plan for new projects.

Administration and Maintenance of ISDN Trunks such as E1, T1, QSIG and IP

trunks.

Configuration and Maintenance of all Circuits Packs ( C-LAN,DS1,VAL,MedPro

and Extension card)

Administration and Maintenance of Call Routing Pattern for Outbound.

Administration and Maintenance of ACD systems for Inbound.

Implementing the latest firmware for all the Circuits Packs as recommended by

Avaya

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DILLIBABU.V

Configuration and Maintenance of Avaya IP Soft Phone.

Administration and Maintenance of Avaya CMS and Voice Mail Server.

Maintenance of Polycom Video and Audio Conference systems.

Co-ordination with AT&T, TATA, Airtel and BSNL engineers if any issue

occurred with trunk lines

Performing the Incident and Capacity Management.

From May - 2006 to December -2011

HCL Comet Limited, Chennai Associate Consultant – Voice

Providing the Remote Avaya Support for the client Armstrong, USA.

Went to USA for the KT at the Client location

Administration and Maintenance of AVAYA Definite G3SI, G3CSI & G3R,

AVAYA S8730, S8500, S8300 server & G700, G350 Media gateway.

Administration and Maintenance of CMS, Audix and C2C server.

Configuring the Circuit packs like DS1, C-LAN, Medpro, VAL, Station board and

Media Modules.

Administration and Maintenance of ARS, AAR, UDP, Dial plan, Partition Route

table and Route pattern.

Administration for the Trunk group, signaling group and incoming call handling

treatment for the Trunks.

Administration and Maintenance of VDN, Vector, Skill and Meet-me-VDN

Upgrading & maintaining the latest firmware on all TN circuit packs and MM as

recommended by Avaya.

Applying the patches on Communication Manager as recommended by Avaya.

Administration & Maintenance of CMS Server

Configuring the Time Table in CMS.

Handling the Incident, Problem and Capacity management.

Doing the necessary changes for Inbound and Outbound calling as per the client

requirement.

Troubleshooting Skills on Connectivity, Call drop and voice quality issues

Provide day to day direction and administrative management to the resources for

voice team.

Knowledge on VOIP Protocols.

Maintaining the Infortel Server for CDR purpose.

Maintaining full and Admin back up for all Telecom equipments

Analyzing the Trunk Traffic report through AT&T Business Direct and CMS.

Co-ordination with service providers like AT&T & Verizon Engineers in getting

T1 Link Up & running, movement and disconnecting the T1 and POTS lines.

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DILLIBABU.V

From December – 2002 to May - 2006

IMAGE Head Technical & Marketing

(Institute of Multimedia Arts & Graphic Effects) Operations

Plans on Business Developments.

Coordinating with the Marketing, Support and Service teams.

Coordinating with the Marketing Personnel for organizing seminars.

Scheduling advertisements Plans.

Monitoring the Software Projects Schedule.

Payments follow-up and collections as per the schedules.

Close monitoring of customer satisfaction levels

From June – 2001 to November - 2002

NET POINT Executive Technical Service

Troubleshooting the computer Hardware issues

Installing the Operating system & other software

Taking care of the AMC service calls

PRODUCTS HANDLED

AVAYA – S8730, S8720,S8710, S8700,G650 & G700 (AVAYA, USA )

AVAYA DEFINITY – G3SI, G3CSI & G3R

Voice Logger – Click2Coach

BCMS and CMS Server

VIDEO CONFERENCE UNIT HDX 7000 & 8000, Eagle Eye Director

( POLYCOM )

INTERFACES DONE

ANALOG TIE LINES, T1/E1, CEPT 2MB DIGITAL TIE LINE, VOICE MAIL, CALL

BILLING, BCMS, CMS, IPLC, ISDN-BRI/PRI, VOIP, Remote Maintenance.

PERSONAL INFORMATION

Date of Birth : 07/10/1979

Sex : Male

Nationality : Indian

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Languages Known : English, Hindi, Telugu, Tamil & Kannada

Permanent Address : NO: 118, 2nd Floor, 1st A Cross, Gokula

Layout Extension, Near Navadeep School

(Lane Dead End, Devasandra, Bangalore,

Pin: 560036

ACADEMICS

S. No. Examination University Year

1. BSC (Computers) MAGADH UNIVERSITY 1999

Yours Faithfully,

Date:

Place: Bengaluru (Dillibabu Vattlurin)

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