Customer Service Data Entry

**** ******** **.

Keller, TX *****

626-***-**** Cell

817-***-**** Home

***************@*****.***

Rosemary J. Juarez

Enthusiastic team player with excellent interpersonal and communication skills. Willingness to take risks, pursue new ideas, experiences and techniques while meeting or exceeding goals.

Strengths/ Skills

1. Work well independently and in a team environment.

2. Multi-task and good time management skills.

3. Able to direct work flow in an accurate, timely and efficient manner.

4. Work well under pressure, fast learner.

5. Highly organized and detail oriented.

6. Proven ability to produce quickly under pressure, without sacrificing quality.

7. Adapts to new recipes and new concepts.

Education

Computer Career Connection, 2001

1. Certificate - Bookkeeping/Accounting

Sparkletts Water Co., 1997

1. Certificate - Quality Control

Los Altos High School 1987

Hacienda Heights, CA

Work Experience

Select Equipment Sales, Inc. 8-07 to 7-12

Rental Coordinator/Administrative Assistant - Santa Ana, CA

1. Rental Coordinator all data entry on quotes for rental and Shop used equipment work orders to be opened or closed and scheduling transportation

2. Officer Assistant all data entry for posting labor, general labor and filing

3. Accounting billing, contact customer on past due invoices.

4. Receptionist transferred calls to appropriate department

5. Receiving and directing visitors

6. Resolve customer issues in a timely manner

7. managed mail and sent out mail

Dispatcher - Service Department 8-05 to 8-07

1. Responsible for planning daily activity for field Technician to repair forklifts

2. Payroll posted labor for the field Technicians

3. Handled all Service Department calls for repairs

4. Data Entry for all daily activity scheduled appointments

5. Service work orders to be opened and closed

6. Resolving customer issues at a timely manner

Athens Disposal, 2000 to 2004

Dispatcher/Customer Service – City of Industry, CA

1. Handling all customer service calls tracking on drivers eta statues

2. Dispatch drivers for pick up / deliveries of containers

3. Data entry on all freight bills to be closed or rescheduled from daily activity

4. Strong communication skills

5. As 400 Program experience with Accounts Receivable, Accounts payable and Payroll processing.

Sparlettes Water Co, 1996 to 2000

General Production Person, Santa Ana, CA

1. Inspect plant equipment to meet quality standards and NSF sanitation regulations.

2. Forklift driver

3. Computerized data entry of IBT information

4. Traffic controlled, refurbished and sanitized equipment

5. Provide excellent customer service, with handling several tasks at one time.

Overnite Transportation Co, 1994 to 1996

Road Dispatch Supervisor - Commerce, CA

1. Responsible for routing freight to appropriate destinations nationwide

2. Ordered containers for merchandise, prepare freight bills for dock personnel and match customer

routes.

1. Supervised 70 drivers for all shifts

Customer Service Representative - 1989-1994

1. Sorting and filing of freight bills. Tracing freight lost in transit.

2. Handling tracing for OS&D (Overage's, Shortages and Damages) in company dock

3. Duties include Data entry, filling in for receptionist with heavy phone communication.

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