Customer Service Sales

Marjana Stojani

*** ****** ***** **** *****

Cell: 857-***-****

Email: **********@*****.***

Objective

Dynamic, enthusiastic and versatile professional with experience in

international accounting procedures and financial and economic reports,

currently seeking a position in accounting/finance where I can utilize my

strong communication, organizational and office support skills.

Education

2004 - 2008 Bachelors in Financial Accounting - University of Fan Stilian

Noli, Albania

Equivalent to U.S Bachelor of Sciences degree in Financial

Accounting

2000 - 2004 The Raqi Qirinxhi High School, Albania

Work Experience

November 2009 - April 2012

Customer Service - Elena's Caf

V Provide customer service to all clients by greeting and acknowledging

them.

V Work in customer relations to build confidence and trust

V Retain most up to date product knowledge.

V Provide on the job training to new employees.

V Accurately and efficiently ring on registers, maintain all cash

transactions and process orders.

V Communicate daily with my manager regarding customer concerns or

improvements.

V Maintain a clean and presentable environment during my shift.

August 2007 - November 2009

Sr. Accountant - NPV International, Korce, Albania.

V Conducted standard and complex accounting procedures

V Prepared financial and economic reports

V Responsible for book-keeping

V Prepared necessary documentation for import/export products

V Handled sales, costing and advertisement procedures

January 2006 - August 2007

Sales Associate -Anel Boutique

V Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every

customer, maintaining solid product knowledge and all other aspects of

customer service.

V Help my coworkers in floor moves, merchandising, display maintenance, and

assist in processing and replenishing merchandise at all times.

V Maintain an awareness of all promotions and advertisements.

Computer Literacy: Windows XP, Microsoft Office Applications, Outlook,

etc.

Foreign Languages: Fluent in English, Albanian, Italian and

Spanish.

Reference: Furnished upon request.

Contact this candidate