Customer Service Analyst

Location:

Posted:

May 07, 2013

K ECIA CASTLE

k *****@*****.***

Tax Analyst

Career Summary

Over 10 years of customer service experience in a variety of industries.

Assisted clients both in person and on the phone in choosing products and

services.

P rofessional Experience

All periods of unemployment gaps were spent caregiving for my parents

and grandparents.

H &R Block, Indianapolis, I N Jan-Apr (Tax Season)

2005-2013

Tax Preparer

Educated annually in federal and state tax laws to help clients pay the

least taxes legally. Answered tax questions and gave tax advice both in

person and on the phone. Became an Enrolled Agent (2011) to represent

t axpayers before the IRS.

E vent Network, Indianapolis, I N Apr-Jun

2006

Clerk

Guided customers in selecting gifts from the Indianapolis Zoo gift shop.

Collected money and did cash reconciliation for till.

Jackson Hewit t, Indianapolis, I N

Tax Preparer Jan-Feb 2004

Answered tax questions and gave tax advice both in person and on the

phone. Educated in federal and state tax laws to help clients pay the least

t axes legally.

Receptionist Dec 2002-Feb

2003

Greeted clients, screened calls, and took messages for the tax preparers.

Aramark, Indianapolis, I N Apr-Sep 2002

Cashier

Collected money from customers in exchange for food and

d rinks.

E ducation

B.S. Meteorology, Texas A&M University, 1990

References upon Request