Customer Service Medical

Teresa Galaviz

P O BOX **** Dalton, GA 307**-***-*** 5223

*********@*****.***

Objective

Looking for a position where I can advance and be a great asset.

Experience

Customer Service

*/*/2013 thru 2/8/2013 Olsten Temp Services, Chattanooga, TN

Worked with Lendmark Financial Services for an employee on maternity

leave. Handled the front desk taking loan payments and loan

applications. Answering phone and opening mail and posting payments.

Took care of all Hispanic Clients. Letter of recommendation from Office

manager.

Customer Service

7/9/2012 thru 11/21/2012 Convergys, Chattanooga, TN

Handle all calls coming in from customers concerning their

satellite bill and make changes for them as needed or give

information.

Billing Clerk

8/2011 thru 1/2012 Advanced Footcare, Fort Oglethorpe, GA

Opened mail and entered payments to patients account and insurance

payments to accounts. I followed up on insurance claims that have not

paid.

General Office Clerk/Customer Service

3/2011 thru 8/2011 Officeteam Temporary Service, Chattanooga, TN

I have worked at several offices in the office clerk capacity.

Billing Clerk

5/2011 thru 8/2011 National Seating and Mobility, Chattanooga, TN

Billed claims to insurance for rentals of medical equipment.

Coder/Biller

02/2005 thru 12/2010 North Georgia Urology Center, Dalton, GA

Handle all coding of surgeries performed by 3 physicians.

Handle all sending of insurance claims and checking codes by

dictation.

Enter accounts receivable when needed.

Work front desk as check-in or check-out person as needed.

Schedule surgeries with hospital for 3 doctors as needed.

Receptionist

2/23/2003 thru 1/18/2005 Murray Medical Center, Chatsworth, GA

Greeted and checked-in patients who came to walk-in clinic to be

treated.

Answered phone calls and processed them accordingly.

Checked patients out after seeing physician and made appointments as

needed.

Made sure that all filing was up to date in the patient’s charts for

medical records use

Reconciled all x ray charges and drugstore charges and charge sheets

and sent them to accounts payable for payment.

General Office Clerk

09/1999 thru 2/2003 Better Backers, Inc Chatsworth, GA

Worked in a 2 girl office

Handled the invoicing of shipments of carpet that had been coated

Kept track of inventory of carpet that was in warehouse ready to be

coated

Handled all phone calls and answered any questions that came up about

orders.

Did monthly reports for inventory

Handled any personnel issues that came up

Handled any claim issues that came about for damaged goods.

Claims Analyst, Credit & Collections Clerk and Personnel Clerk

4/96 thru 1/99 Beaulieu of America, Dalton, Georgia

Helped customers when they called in with damage reports on carpet

shipments or installations

Settled claims to the best of my ability by the guidelines set forth by

the company

Worked to get customers satisfied and get them new carpet as soon as

possible

Handled specific regions and some large stores

Also during this time frame at Beaulieu I worked in the Personnel

department and the credit and collections department

Education

Dalton State College, Dalton, GA

7/2003 thru 4/2006

Certificate Medical Assisting

Outstanding student for 2006 in Medical Assisting

Graduated with 3.88-4.0 GPA

USA Training Academy, Birmingham, AL

1990-1992

Certificate in Business Secretarial Science

Honor Roll

Perfect Attendance Honor

Southeast Whitfield High School Dalton, GA

1977-1981

Diploma

Georgia Work Ready Certificate Silver

#02HTXDFYV653 EXPIRES 8-6-2015

Skills

Certified medical billing Coder. CPC

Computer skills

Telephone etiquette

Bilingual in Spanish

Knowledgeable in operating all varieties of office machinery

Typing speed 45wpm

Data entry skills.

References References are available on request.

Contact this candidate