Project Manager Customer Service

CHARLIE HAGMAIER

***** *** *******, ********, ** 91355

213-***-**** - **********@*****.***

MANUFACTURING OPERATIONS EXECUTIVE

Engineering, Technology and Research/Development

Domestic and International Expertise

Providing business process transformation and leadership, creating

strategies for business growth through improved profitability, cost

control, and operational improvement

Resourceful leader who applies creative solutions for business enhancements

and consistently maintains

high standards for maintenance, quality and customer service resolutions to

deep systemic problems

Highly skilled decision-maker utilizing proven methodologies focused on

change management providing definition and direction with multiple

successes with capital projects, processes, maintenance & EH&S

Co-authored 10 patents which improved operational efficiency and allowed

for increased savings

Two-year assignment in France as European Manager of Customer Service

Areas of expertise

Leadership Six Sigma Black Belt

Team Building P / L Management

Cross-Functional Teams Budgeting

Project Management Capital Improvements

Facility Maintenance Global Technical Support

Production Maintenance Inventory Procurement /

Purchasing

Quality Control Customer Commercialization

Select Achievements

Led Six Sigma project that reduced waste (number of reprints) by 46% in our

front end printing department leading to an annual savings of $1.2M in raw

material costs, plus an additional $375K in labor savings

(reduced staff by 5 people).

Achieved a reduction of chemical costs of 40% by working directly with

local and international chemical manufacturers across three continents to

source specific containers of chemicals and set up storage facilities.

The newly sourced chemicals yielded an annual savings of $250K for each

facility.

Lead Spooler automation development which yielded a 33% increase in

manufacturing and $600K reduction in annual labor costs.

Instituted a Quality Control Process to improve the customer Dolby

screening process. Increased A and B grade rating from 60% to 95% within

three months.

Worked with AQMD / EPA to modify equipment that was able to meet the new

emission guidelines, as well as produce a $550K annual savings in

chemical solvent usages and improved cleaning method that resulted in

50% less re-cleaning of film.

Reduced startup time and costs, post elimination of weekend production, by

over 87%.

Authored patent for optical filters, saving $5 million annually by removing

the need for a new product line.

Page 2

PROFESSIONAL EXPERIENCE

Deluxe Laboratories 2002 - Present

Deluxe Laboratories, Inc. provides film processing services to motion

picture studios and filmmakers. Deluxe Hollywood and Deluxe Toronto are

state of the art manufacturing facilities, operating 24/7 high volume,

just- in-time company specializing in high speed web transport and

photofinishing solutions for the motion picture industry.

Vice President of north american Manufacturing ENGINEERING (2010-

Present)

(Deluxe Laboratories Hollywood)

Manage the Operational Workflow, EH&S, Engineering, R&D, Production

Maintenance, Electronic Maintenance, Facility Maintenance, Quality

Control, Inventory and Procurement (SAP), Continuous Improvement

Projects, Chemical Control and Analytical Departments consisting of 75

employees (175 employees in North America).

Responsibilities include:

. Manage engineering for 5 facilities (Deluxe Toronto, Deluxe New

York, Deluxe Vancouver, Deluxe Sydney and Cinetech operations).

. Manage EH&S department which includes AQMD, wastewater & EPA

permits, ergonomic issues, workers compensation, safety training

. Prepare and manage capital projects, engineering, new equipment

procurement and labor budgets for Deluxe Hollywood and Deluxe

Toronto operations.

. Worked closely with union on collective bargaining issues and

employee incidents.

. Manage WW Chemical Procurement, with continued emphasis on reduced

costs.

. Managed reduction in water usage by 20% by optimizing process

conditions and instituting new system to chilled water loop.

Vice President Manufacturing (2008-2009)

(Deluxe Toronto Ltd)

Responsibilities included:

. Managed Operational Workflow, Shift Supervisors whose

responsibilities included 24/7 Engineering and Operation

Coordination.

. Prepared and managed P&L including capital projects, new equipment

procurement, operating and labor budgets.

. Ensured continuous improvement using DMAIC methodology,

manufacturing optimization and compliance.

Vice President Manufacturing Engineering (2002-2007) (Deluxe

Toronto Ltd)

Responsibilities included:

. Lead technology transfer between Hollywood and Toronto facilities

including high speed printing equipment and process improvements.

. Managed capital project improvements at Deluxe Vancouver facility.

. Managed the building, staff hiring & startup of the Deluxe New York

facility and setting up EPA & NYFD permits for air quality,

wastewater & chemicals.

. Lead FCT (Forensic Coding Technology) Development Team for

equipment and software development as well as WW commercialization.

. Coordinated scheduled and unscheduled maintenance using CMMS

(Maintscape, SAP), EH&S Departmental compliance for documentation,

SOP's, training and discipline.

Eastman Kodak Company 1986 - 2002

Eastman Kodak Company operates in chemical manufacture, consumer digital

imaging, graphic communications, and film, photofinishing, and

entertainment businesses worldwide.

SENIOR Manager, Product Development - Rochester, NY (1997-2002)

. Managed group of 10 employees consisting of new chemical raw

materials, manufacturing formulations, scaling product from

laboratory to manufacturing, computer modeling, design of

experiments, quality control, customer technical support and WW

commercialization of new films.

CHARLIE HAGMAIER Page 3

Eastman Kodak Company (Con't)

Program Manager, Digital Cinema - Rochester, NY (1999-2002)

. Managed team of 15 employees to develop digital infrastructure,

algorithm development, high speed electronics / FPGA hardware

development, integration into vendor digital projector and storage

solutions of digital content; created and field tested digital

cinema prototype.

Manager, Customer Technical Service Kodak Pathe, Chalon-sur-Sa ne,

France (1995-1996)

. Managed technical support activities for European region; managed

efforts to solve performance concerns of France manufactured

product; instituted quality control procedures; and lead team to

optimize the high speed ECP-3 process.

Manager, Distribution Films Systems Development (1993-1994)

. Converted ECP product from acetate to polyester support, optimized

film formulation with synthesis of new dyes & emulsions, scaling

product from laboratory scale to manufacturing equipment and WW

testing / accreditation with customers.

Project Manager, Intermediate Films Development (1990-1992)

. Managed team to optimize film formulation, scaling product from

laboratory scale to manufacturing equipment, modeling color and

tone scale.

Project Manager, Negative Films Systems Development (1987-1989)

. Managed team to design computer modeling, design of experiments,

quality control, customer technical support, WW commercialization

of new films; projects included EXR color negative films.

Education

B.S. Chemical Engineering

Clarkson University - Potsdam, New York

B.S. Chemistry

SUNY Fredonia - Fredonia, New York

Professional Development / Affiliations

Lean Six Sigma Black Belt Certificate

Villanova University - Philadelphia, Pennsylvania

Society for Motion Picture &Television Engineers

Association for Manufacturing Excellence

Potential

As a goal-oriented professional, I understand that the objectives of the

company must be met and that it is the customer, both internal and

external, who ultimately defines organizational success. My expertise in

managing global operations, project and process management and providing

high quality technical support, will provide significant value to your

company.

We need to meet to discuss how my skills can bring both immediate and long-

term value to your organization.

CHARLIE HAGMAIER

213-***-**** - **********@*****.***

www.exec-resume.com/charlie-hagmaier

CHARLIE HAGMAIER

www.exec-resume.com/charlie-hagmaier

CHARLIE HAGMAIER

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