Customer Service Manager
Resume:
Cathy A. Thompson
Apt ** C
Carson, CA 90746
Cell: 770-***-****
Email: **************@****.***
EXPERIENCE:
Self Employed 9/08 -
Present
Freelance Consulting
. Various 1099 accounting, bookkeeping and administrative assignments to
prepare financial statements, tax returns, operations reports,
inventory control and variance reports, accounts receivable, accounts
payable, general ledger journal entries, budgets and forecasting,
payroll and commissions, and auditing functions.
Liberty Tax Service
1/13 - 4/13
Lead Tax Preparer
. Prepare taxes, audit returns, train employees and customer service.
Sandler Partners
9/11 - 1/13
Carrier Pricing Specialist
. Prepare quotes for agents, audit customer bills, audit carrier
commissions, prepare contracts and agent commissions, customer service
and agent support.
Liberty Tax Service
1/12 - 4/12
Lead Tax Preparer
. Prepare taxes, audit returns, train employees and customer service.
Macy's West 9/03 - 9/11
Sales/Cosmetics Manager 11/03 - 9/11
. Cash Office 9/03 - 11/03
. Daily funds reconciliations, research customer account discrepancies
and aid security in transaction investigations/audits
Liberty Tax Service 12/10 - 05/11
Office Manager
. Prepare individual and small corporate taxes, bookkeeping, customer
service and issue resolution.
Robert Half Accountemps 8/07 - 8/08
Staff Accountant
. Financial analysis, conversion of cash to accrual based accounting and
training of accounting personnel, monthly and quarterly financial
statement preparation, weekly operations report preparation, cost
accounting, inventory, general ledger, accounts receivable, accounts
payable, payroll, bank reconciliations, reconciliation of subsidiary
ledgers, purchase order processing, budgets and forecasts and Sarbanes
Oxley monitoring.
Jenny Craig 5/06 - 12/06
Program Director
. Accounts receivable, collections of delinquent accounts, telemarketing
George S. May International Company 9/05 -
4/06
Executive Analyst
. Analysis of client's business to include review of financials and
operations. Meet with all levels of staffing from C level to entry
level employees to determine business requirements. Identify profit
leaks and efficiency issues, determine steps to fix problems and
assign project team. Preparation of Balance Sheet, Income Statement,
and Trend Analysis.
Work outside the Accounting Field (IT Consultant on Financial Applications)
3/03 - 8/05
Cathy A. Thompson
20434 Leapwood Ave.
Apt 10 C
Carson, CA 90746
Cell: 770-***-****
Email: **************@****.***
EDUCATION:
BA Summa Cum Laude - Accounting, Minors in Economics and Finance, Upsala
College, East Orange, NJ
BS Summa Cum Laude - Computer and Information Sciences, Upsala College,
East Orange, NJ
SOFTWARE: ACT, Adobe Acrobat, ADP, Datafaction, Drake, Dun and Bradstreet,
FRX, Great Plains, LibTax, Lotus Notes, MAS90, MSA, MS Access, MS Excel, MS
Outlook, MS Powerpoint, MS Project, MS Word, Paychex, Peachtree, People
Soft, Quickbooks, Quicken, Realtime, Simply Accounting, TaxWise, Visio,
Yardi
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