Customer Service Accounting

Professional Experience

** ***** ** * **********, Business Owner, Customer Service and Training

Representative. Highest degree of concentration in accounting, team

building, financial analysis and management.

Proficient in Excel, PowerPoint, Access, 10 key calculator, PC

Principal Areas of Practice

Controller and Accounting Business Owner, extensive budgeting and

forecasting experience. Strong reconciliation, financial analysis, cost

control, systems utilization and data management skills. I have excelled

in the Corporate Accounting, Revenue Accounting, Corporate Finance and

Operational Accounting environments. Works well in environments with tight

deadlines. I have supervised and trained accounting staff as well as

worked independently.

Major Projects

Information Technology

C-Systems Software

Field and Customer Service Representative

Taking my experience as a business owner, controller and accountant, I

conducted in-house, on site and seminar training for individual customers

and groups in the C-Systems modules of general ledger, payroll, accounts

payable as well as accounting principles, applications, and procedures.

Provided phone support of the product including parts, service, inventory

POS and accounting.

. Advanced from entry level customer support call center to the lead for

call center.

. Provided on site instruction as external and internal training

coordinator, including hardware installation.

. Developed a basic training guide for all installers creating a records

management system of all training and information for individual

clients.

. Employed marketing skills to successfully increase sales of additional

training and software products.

Retail and Distribution

HCOP LLC, Hill Country Outdoor Power Equipment Inc., Partstree, Inc.

Controller

Responsible for the entire accounting and financial functions of a parts

distributorship and a retail outlet. Coordinated and supervised staff of

three including assigning and developing individual job responsibilities

and assignments, preparing and communicating performance reviews and goal

setting for each employee. Utilizing knowledge and experience with software

package, applied software fixes and incorporated expanded uses of the

product to benefit the company-wide operations. Secured increased credit

lines from financing institutions related to the equipment and parts sales

of retail outlet and parts distribution center. Negotiated and interacted

with State and Local Taxing Authorities and independent CPA firm.

Established procedure for handling manufacturer warranty submission and

payment procedure for parts distribution business

. Developed standards and practices for newly created Controller

position.

. Established monthly and annual financial statements to maintain

management and control of end of year corrections on a monthly basis.

. Developed standardized accounting formats implementing templates for

linking to and computing in Excel worksheets.

. Developed a teamwork mentality with all department heads, consulting

with each regarding work flow and personnel improvement.

Accounting and Business Consultation

Mark Dyess & Associates Inc.

Owner and Manager

Responsible for a staff of up to 5 (seasonal) and the entire direction of

the business plan. Negotiated loans and provided consultation for

additional business marketing, business sales and negotiations.

. Created monthly financial statements for 100 customers

. Created quarterly financial statements for 50 customers

. Prepared individual, partnership and corporate returns for 300 tax

customers

. Furnished business consultation, evaluation and analysis to average of

200 customers annually

. Maintained a high level of client satisfaction through personal

contact and consistent customer care.

Name

Mark Dyess

Areas of Practice

General Ledger Accounting

Research and Reconciliation

Budgeting and Forecasting

Month-end Closing

Amortization, Depreciation and Capitalization

Financial Analysis

Variance Analysis

Financial Statement Preparation

Industry Line

Information Technology

Retail

Distribution

Computer Applications

MS Excel, Access, Word, Power Point

Lotus

Digital Systems

Reynolds and Reynolds ERP

ADP ERP

C-Systems Proprietary ERP

Networking

Domains

Many stand alone systems

Education/Qualifications

BBA Accounting and Finance

Accounting Courses: Ford Motor Company and General Motors Corp.

Independent Study Business Ratios and

Financial Analysis

Professional Associations

Accounting Management Solutions

Accounting and Finance Professionals

Business Control for Finance/Controller

Chief Financial Officer Network

Linked In:

www.linkedin.com/in/markdyess/

Mark Dyess

Contact this candidate