Customer Service Medical
Resume:
Jose Mugabe
**** ******* *****, ******, ** *****
*********@*****.***
OBJECTIVE:
Obtain a postion with a high quality organization that promotes strong work
ethic, recognizes hard work, and offers an opportunity to work and attend
to my education in a balanced way.
QUALIFICATIONS:
. Outgoing personality with strong analytical, customer service, and
creative problem solving skills.
. Ability to work in diverse environments and with diverse groups.
Extensive knowledge of hospitality etiquette, and customer service
training.
. Excellent written and verbal communication skills.
PROFESSIONAL EXPERIENCE:
Master Word Services (Dallas, TX)
November 2009-Present
Interpreter/Translator
. Interprets spoken statements from one language into another.
. Maintains records of materials translated and interpreting contacts.
. Works with CPS (Child Protective Services) in helping clients with
language barriers.
. Works with hospital patients in North Texas Area Hospitals (Children's
Medical Center in Dallas, Texas Scottish Rite Hospital for Children).
Central Market Cafe (Dallas, TX)
September 2008- August 2011
Cashier & Waiter
. Assisted clients in menu decisions.
. Served customers with courtesy, patience and a smile.
. Assisted clients with their concerns and complaints in a timely
manner.
. Operated computer/cash register.
. Assisted kitchen staff with food preparation.
. Ensured organization and cleanliness of the environment.
. Performed duties as supervisor when necessary.
EDUCATION:
The University of Texas at Dallas
Expected Graduation: May 2014
Bachelor of Science in Biology
Richland College (Dallas, TX)
May 2011
Associate of Science GPA: 3.6
EXTRACURICULLAR ACTIVITIES:
Generation of Overcomers Ministry Church January 2012-Present
Member
. Heads the Church transportation department.
. Member of community outreach program.
. Member of the Youth Ministry.
Intervarsity Christian Fellowship August 2011-Present
Member
. Community service/volunteering.
Presbyterian Hospital of Dallas April 2012-December 2012
Member
. Handled patients' calls and incoming phone calls.
. Greeted and assisted family members during visiting hours.
. Assisted the healthcare team as requested.
North Dallas Community Bible Fellowship (Dallas, TX)
September 2008-November 2008
Refugee Ministry
Volunteer
. Helped Organize and coordinate events.
. Distributed various goods to individuals in the refugee outreach
program.
. Helped refugees with the language barriers.
HONORS:
Phi Theta Kappa Society
September 2009- Present
LANGUAGES AND SKILLS:
. Extended customer service abilities.
. Proficient in Microsoft Office Word.
. Fluent in French, Kiswahili, and Kirundi.
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