Customer Service Sales

Alexis Carroll

PROFESSIONAL SUMMARY

Sells all products and services offered by the Company. Meet all sales objectives. Handle all

administrative aspects of the sale including: completing customer contracts and warranties, pulling

products from inventory, accepting customer payments and filing the completed orders. Maintain strong

knowledge of all Company products, accessories, pricing plans, promotions, and service features. Handle

service inquiries from customers. Provides efficient, courteous customer service and assistance in all

aspects of product offerings and services. Assists customers with the purchase of Company products and

services, features, accessories and bill payments. Answers inbound calls and assists sales

representatives. Processes paperwork and performs other duties as assigned by management.

SKILLS

• Skilled in call center operations

• Ability to identify and resolve customer related issues

• Multi-line operations

• Call center metrics decoding aptitude

• Positive and friendly

• Retail merchandise experience

• Goal-oriented

• Cash handling and management

Work history

Sales Consultant, 10/2010 to 02/2013

AT&T-Baton Rouge, LA, 70816

• Sales all products offered by the company. Meets all sales objectives. Handle all

administrative aspects of the sales including: completing customer contacts and

warranties, accepting payments and filing the completed order. Maintains knowledge

of all company products, pricings, promotions and features. Provides efficient and

courteous customer service via telephone.

• Documents all customer inquiries and comments thoroughly and quickly

• Coordinated between billing department and customers to resolve problems

• Process checks or credit card payments rapidly and accurately

• Respond to all customer inquiries thoroughly and professional

• Builds customer rapport

• Transitioning to sales

Sales Associate, 05/2005 to 03/2009

Walmart- Baton Rouge, LA, 70805

Sales all products offered by company. Keep company stock and inventory. Provided fast and

friendly customer service.

• respond to all customer inquiries thoroughly and professional

• Process cash, checks, or credit payments

Education

Baton Rouge Community College- Baton Rouge, LA, 70802

Early Childhood Development

Accomplishments

• Won “Customer Service Associate of the Month” Award December 2011

• Awarded “Simply the Best” in sales November 2012

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