Customer Service Sales
Resume:
LATARSHA WILKES
*** *** *****, ********, ** ***** ( 240-***-**** ( **********@*****.***
OBJECTIVE
. To obtain a full time position where I can demonstrate my skills
and experience for further professional growth.
EXPERIENCE
02/12 - 09/12 Addis Auto Care
Service Writer
. Prepare repair orders for service work and parts,
. communicate with customers and vendors via telephone and
web
. estimate final cost
. request parts
. perform follow ups with customer
. ensure timely completion of work order and invoice
submissions
. act as a liaison between customers, manufacturers, and
technicians
06/10 - 03/11 MarketStar - Sony
Product Representative
. Achieve sales goals set forth by clients and MarketStar
management
. Educate customer on client products and services
. Educate and train store personnel on client products
with expert knowledge
. Build productive relationship with store management and
personnel
. Responsible for effectively competing assigned daily
sales reports.
09/06 - 04/07 United Parcel Services
Package Handler
. Assisted driver with delivering packages to various
locations
. Load/ unload packages to be delivered to proper
locations
. Operate mechanical hand board
. Lift packages weighing up to 50LBS.
03/04 - 09/06 Wireless Dimension
Customer Service Representative
. Maintained processing of incoming and outgoing orders
and signed for deliveries
. Maintain clean display area
. Responsible for collecting deposits and payments
regarding customer and store
accounts
. Train new sales associates
. Open and close store
. Maintain and track inventories
. Meet daily and weekly sales goals
. Confer with customers via telephone, email, or in person
about customer
satisfaction
EDUCATION
06/11-07/12 Lifelong Learning Center
. High School Diploma
. General education
SKILLS
. Proficient in Microsoft software applications, internet,
and online research
. Excellent communication skills
. Types 45-50 wpm
REFERENCES
Available upon request
Contact this candidate