Administrative, Project Management, Sales, Photography

Sue Phillips

**** ** *** *******, **** Coral, FL 33993 ( Cell: 614-***-**** (

***********@*******.***

Summary

Efficient & reliable administrative professional with 20+ years of

experience supporting executives, sales and managers to improve internal

operations for large businesses. Proficient in MS Office Software.

Diversified skill sets covering administrative support, client sales &

relations, writing, account management and project management.

Professional, flexible, creative, service-oriented, and exceptional

attention to organization and detail.

Highlights

( Microsoft Office proficiency ( Results-oriented

( Excel Spreadsheets ( Self Directed

( Meticulous attention to detail ( Professional and

mature

( Strong problem solver

Accomplishments

Managed and prioritized daily tasks at a rate of 97% (75% is expected)

(WorldCom). Management Trainee (4 years). Leadline Award recipient

for highest referral revenue generated in Columbus. Leadership Award

recipient. Developed training material and trained peers (office of

60). Implemented ideas that would help improve office procedures and

productivity (Ameritech).

Experience

Capture & Creativity, LLC, Grove City, OH

December, 2001 - February, 2013

Owner and Photographer

Schedule appointments, conduct photography, review and sales sessions.

Digitally enhance images

Customer follow up for presentation, sales, and delivery. Sell based

on needs and benefits

Created and managed website as well as multiple marketing campaigns

Lifetouch National School Studios, Worthington, OH

September, 2008 - September, 2012

Pose and photograph students and staff. Subjects may include:

kindergarten through 12th graders, prom & dance, sporting events and

special events.

Work closely with staff to establish appropriate work flow of

classrooms and effectively resolve any issues.

Represent Lifetouch in a professional manner at all times while

adhering to all Company and school rules and policies.

Display confidence and professionalism at all times.

Maintain confidentiality of school and student related information.

WorldCom (now Verizon Business), Hilliard, OH

February, 1996 - December, 2001

Implementation Manager, NASDAQ Accounts

. Managed the implementation of various products that we provide to

NASDAQ's clients.

. Monitored the progress of each order to make sure that the

associated tasks (by self, other employees, and vendors) were

being completed as tasked.

. Monitored order after installation to make sure that all

associated tests had passed so that we could turn the circuits

over to the customer.

. Most of my orders were delivered & turned up to the customer in

advance of our stringent installation intervals contracted with

NASDAQ.

Planning Engineer III, Access Networks

. Managed the implementation of international and domestic orders

for our internal use at our sites. This includes infrastructure,

operational telecommunications and corporate VPN.

. Escalated issues as necessary to achieve a desired installation

date.

. Worked with internal departments to make sure that each department

was on time with their task so that we can have service working in

a timely fashion.

. Developed standard tasks and procedures for new products.

. Created training material and trained several peers on the

Planning Engineer systems and processes.

* Telecommunications Specialist I, Network Operations

. Handled the placement of order for telephone service to support

our customer network. I interacted with appropriate telephone

companies to retrieve data necessary to complete data record for

accurate billing.

. Recorded the appropriate data into the database.

. Resolved any issues between customer, sales support, corporate

office, and the Telephone Company by troubleshooting.

. Responsible for special project (SWAT) for 3 years which handled

high volume of order with task roadblocks. Created and defined

policies & procedures for the successful implementation of this

position. Empowered to escalate issues as high as Vice

Presidential level.

Ameritech (Now AT&T), Columbus, OH

April, 1981 - February, 1996

Technical Specialist, Network Services

. Answered internal customer calls about external customer service

issues.

. Performed troubleshooting on telephone switch and customer service

issues.

. Recorded telephone translations into the telephone switch via

special computer language.

. Coordinated complex Centrex( and PBX conversions.

* Business Customer Service Representative

. Managed incoming customer calls. Suggested service

based on needs and benefits.

. Performed troubleshooting on customer service issues and worked

with appropriate departments for resolution.

. Responsible for maintaining department's personal computers.

. Managed multiple major projects: The Ohio State Fair, Cooper

Stadium, Centrex( conversions, and Political Accounts, as well as

singled point of contact for delayed orders.

Education

Columbus Business University (now Bradford School), Columbus, OH

Graduated: March, 1980

Executive Secretarial Degree

Columbus State Community College, Columbus, OH

Attended in 1993

English, Math, and Photography

Premiere School of Travel, Columbus, OH

Graduated: October, 1994

Travel Agent Diploma

Ashworth College Online, Atlanta, GA

Attending

Fashion Merchandising

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