Project Sales

Thomas E. Friedman **** N. Buffalo Drive, Apt. ***8, Las Vegas, NV

89128

[pic]

********@*****.*** . Cellular 702-***-****

Information Technology

Windows Desktop, Network & Project Support

Summary

. Dependable and diligent IT professional who manages multiple tasks and

works well under pressure.

. Enthusiastic individual with a broad amount of knowledge and experience

working as a team leader, in project management and planning and technical

support.

. Applies consultative and analytical approach to resolving issues.

Provides clear and simple explanations and works closely with people to

develop solutions to their computer problems. I am very patient in training

and explaining technical issues to end users. I have experience in managing

projects acting as a team leader.

Experience

Diamond Resorts International, Las Vegas, NV 9/12 t0 4/13

I.T. Marketing Support Technician

. I.T. Support to the National Marketing Center of over 200 agents and

management

. Support of Avaya VOIP Phone System

. Support dialer software - Noble and ININ I-3 Dialer System

. Creation of reports and statistics - Microsoft Excel and MS SQL

. Computer software and hardware troubleshooting

. Windows XP and 7 troubleshooting

Independent I.T. Contractor, Las Vegas, NV 11/11 to 9/12

Short term contract assignments for HP, Dell, Lenovo and IT Outsourcing

Firms

. Assignment to Greenberg Traurig Law Firm - Windows XP to Windows 7

Migration project

. Assignment to Morgan, Stanley, Smith, Barney (HP), Team lead for

network printer installation & deployment

. Assignment to Expedia (Lenovo - CompuCom), Windows 7 migration,

BitLocker Drive Encryption

. Assignment to Chase Bank Auto Loans (HP), Wyse Terminal installs;

Network printer installs; Image PC's

. Compucom to Walgreens - Lead Technician for POS Refresh Project

. Assignment to AIG (HP) - Backup data on 32 on workstations, remove from

domain and DOD wipe hard drive

. Projects to government contracted Medicare/Medicaid health agencies -

HIPAA Laws

. Other projects for HP and Dell as assigned by Peak Systems, NYC

U.S. Food, North Las Vegas, NV 3/11 to 11/11

I.T. Desktop Support (PC Technician)

. IT support to over 200 Sales Representatives, District Sales Managers,

Sales Executives and Sales Support

. Support company web site for internal and external clients

. Support for all proprietary company software applications

. Project member for Windows 7 migration

. Support for software and hardware issues including Windows XP, Windows

7, Office 2007 and 2010

. Laptop builds and setup for sales personnel - Software and hardware

installs

. Aircard and GOBI chips support and installation; Cisco VPN; Smartphone

Support (Apple, iPhone, Tablets)

. Active Directory maintenance / Password Maintenance

. Altiris imaging and running Altiris jobs; Track-It Software; Remedy; HP

Service Desk (HPCM)

. User training and documentation

. Inventory control and reporting

. Administer and maintain servers, Windows Server 2008 administration,

maintain backups

. Monitor and maintain network and wireless network equipment

Independent I.T. Contractor, Las Vegas, NV 5/08 to 3/11

Short and long term contract assignments in the Las Vegas Area for Dell,

Xerox, and IT Outsourcers

. Team leader for PC / Laptop Deployments for Dell and HP at MEDCO, Las

Vegas Convention Center, Cashman Center, Morgan Stanley, Nevada State

College, Liberty Mutual, Jackson-Hewlett Tax, and Lowe's Sales and

Marketing

. Team Leader for Dell Computer deployment for the Citibank, credit card

and mortgage call center

. Dell / EPA deployment of new Dell Workstations; data migration;

software installs

. Dell deployment project and Meditech installation for EHR compliance at

St. Rose Dominican Hospitals

. Software and hardware upgrade at HealthSouth Rehabilitation Hospitals

. Server and Network equipment installations, virtualization, upgrades,

equipment racks and wireless access point installations.

. Team Leader in the WAMU/Chase Bank Conversion Project - setup and

network teller & platform equipment

. Team lead for Citrix Migration for Metropolitan Life Insurance

. POS installs upgrades and repairs - Micros, IBM, Dell and NCR registers

. Domain migration; AD additions & changes; Support for radiology

application with SQL support

. Dell PowerEdge servers upgrade at Mannheim Auto Auctions

. Systems Administrator for Estate Recoveries Inc. (Collection Agency)

. Xerox printer deployment at Cesar's Entertainment properties

. Computer setup and support technician for 3 MAGIC Trade Shows in Las

Vegas

. Desktop Support Tech contract to City of North Las Vegas, Municipal

Court

. HP Server upgrade, wireless point access and printer installations for

Senator Harry Reid's Office

. Desktop Support (PC's and Mac) assignment at Caesar's Entertainment

. Windows XP to Windows Vista migration at Liberty Mutual Insurance

. PC and Printer deployment at Mandarin Oriental Hotel at City Center,

Las Vegas

IT Strategies International, Las Vegas, NV 1/08 to 5/08

I.T. Implementation, Planning and Support

Contract position with Wynn Resorts for the Encore Executive Offices /

Encore IT Infrastructure

. Image and deploy new workstations (PC and Mac) specific to users

department and requirements

. Altiris ticketing; imaging and software pushes

. Setup Xerox network printers and configure for end user

. Reporting; Technical documentation; document Management

. Setup, network and troubleshoot Apple Mac computers (graphics,

multimedia and marketing)

. Install and configure proprietary software respective to department;

Install client software and configure ODBC

. Troubleshoot software, hardware and networking issue

. Install, setup, and troubleshoot time clocks, card and ticket printers,

Micros stations & printers,

J2's, IBM POS equipment, Credit Card Readers, Signature Pads, Hand

Scanners, Tablet PC's

. Manage users on Active Directory and Microsoft Exchange

. Blackberry and Smartphone support

. Server maintenance at the Data Center; catalog and maintain backups

. Installation of network equipment and cross-connects.

. Administrative functions as it related to the Encore deployment

schedule working with Executive and Department Heads

. IT infrastructure planning and implementation for the Encore

Deployment. I worked closely with project managers, department heads and

contractors.

Power Staffing, Las Vegas, NV 6/07 to

9/07

I.T. Desktop Support

Contract position to Bechtel SAIC for the U.S. Government, Department of

Energy, Yucca Mountain Project

. Lotus Notes Support

. Cisco Unity; CUCM; Troubleshoot VOIP issues; Configure telephone

devices; VOIP to PSTN Gateway

. Software installs and upgrades

. Application support for Science/Engineering databases/programs with

SQL support.

. Improve the efficiency and availability of IT resources and

applications through virtualization

. Troubleshooting software, hardware and network problems.

. Active Directory maintenance - passwords, user rights, changes,

deletions

. Remedy Ticketing

. Deploy, setup and configure PC's, Mac's, printers, scanners and

plotters

. Maintaining equipment inventory and software licensing

. Government sanitizing (scrubbing) of hard drives and other data

storage devices

. Active Directory Management

. Document Management and SAP Platform

. Setup VPN on user's laptop computers; Blackberry support

New York City Police Department, New York, NY 4/93 to 8/06

Computer Associate - Desktop / Network End User and Project Support

Performed installation, configuration, troubleshooting, and routine

maintenance for all Netware and Win 2003 servers and workstations, User and

Group administration, backups, software issues and upgrades, printers,

network connectivity, internet, intranet, security issues, end user

training and support and network monitoring.

. Involved with the initial design and implementation of a Novell

Netware & GroupWise email based citywide LAN/WAN using Token Ring in over

130 locations including installation of network equipment.

. Installation and management of McAfee Enterprise security software

. Involved in the citywide transition from a Novell Netware network

using Token Ring to a Windows Server 2003 environment with Ethernet

topology

. Installed and/or replaced network equipment in equipment

cabinets/racks in several NYPD locations

. Team member involved in the implementation of a new web based

complaint reporting database

. Implemented a video conferencing network for expedited arrest

processing

. Password administration - added and deleted users; change user rights

according to policy; monthly audits; password administration on various

software applications and Microsoft Exchange

. Network and Server administration, Server installs and repairs,

Server backups, Network troubleshooting

. Provided Network and PC support, PC and printer installations,

software & hardware installs

. Test new operating systems, applications and patches in a virtual

environment

. Application support for various Law Enforcement databases/programs

with SQL support.

. Experience in working in the New York State Criminal Court System,

District Attorneys and Judicial Staff

. Supported the Uniformed Brass - Chiefs, Inspectors - and with Deputy

Commissioner's Office's

Technical Skills

. Windows 2000/XP/Vista/Windows 7, Apple Mac computer and OS support,,

Netware; Windows Server 2003 & 2008, Active Directory, VPN, Microsoft

Exchange, Microsoft Office 2003, 2007, 2010, Outlook, Project, Oracle

Client, SQL, RDC, Dameware, AutoCAD, Acrobat, Visio, McAfee (ePO), Bit

Locker Encryption, Symantec A/V and Endpoint, Symantec Ghost, Altiris,

WSUS, VMware, GroupWise, MS/DOS, Multimedia, Delphi, Remedy, Track-It,

ESX, Lotus Notes, Crystal Reporting, SCCM, SAP Enterprise Software,

SharePoint, Desktop Scrubbing (wipes), A/V, Overhead Projectors,

Diagnostics, ININ I-3 Dialer System

. Network: Servers (IBM, Dell, HP), Ethernet Topology, Thin Client,

Routers, Hubs, Patch Panels, Switches, T1/T3, DSL, Market Data Services

(Reuters; Bloomberg), PDA, Cabling, and Cross Connects, Cisco and Avaya

VOIP Phones, Network Rack Installs, Wireless Networks, TCP/IP, DHCP, Data

Backup, Network Troubleshooting, IBM AS/400, Cloud Computing, VLAN,

Network Printer Configurations

. Basic skills in HTML, Web design, embedding video and flash, web

applications and database design

. Smartphone's & Tablets - IPhone, Treo, Palm, Blackberry, Android;

iPad, Android Tablet

. Writing technical documentation, Computer instruction & software

training skills, Asset and Inventory Management, Project Management

Education

New Utrecht High School, Brooklyn, NY

Academic Diploma

New York School for Medical & Dental Assistants, Queens, NY

Certificate Program - Medical Laboratory Technician

University of Miami, Coral Gables, Florida

Information Technology; Business Management

College of Southern Nevada, Las Vegas

Information technology, Networking & Security Emphasis

Phi Theta Kappa Honor Society, President's List

Training & Certification

New School University, New York, NY.

. Certificate in Microcomputers in Business

. Certificate in Corporate Uses of Microcomputers

. Certificate in Microcomputer Systems

New Horizons Computer Learning Center, New York, NY.

. 2272 Implementing and Supporting Windows XP Professional

Netlan Technology Center, New York, NY.

. 2274 Managing a Win Server 2003 Environment

. 2275 Maintaining a Win Server 2003 Environment

N.Y.P.D. Academy, New York, NY.

. Computer and Internet Crimes and Security Seminar

Dell Computer Certifications:

- DSP - Customer Experience V.2.5 Certification

- Foundations 2009 Desktop Certification

- Foundations 2009 Portables Certification

- Foundations 2009 Diagnostics Certification

- DMS (NON_DSP) Client Soft Skills Certification

- Customer Handling Skills Certification

- Managed Deployment Lead Tech Certification

[pic]

Contact this candidate