Customer Service Manager

**** ******* **. ** ********, MI *****

231-***-****, ********@******.***

Kirk J. Stevenson

OBJECTVE

< To apply my administrative knowledge as well as my health care

knowledge to better the organization I serve

EDUCATION

Bachelors of Science in Health Care Systems Administration

Ferris State University

(2008-2012)

Big Rapids, MI

EDUCATIONAL WORK EXPERIENCE

Total Quality Management Internship

Spectrum Health Reed City Hospital

(January-April,2012)

Reed City, MI

< Trending and analyzing incident reporting

< Updating and improving the chain process

< Facilitating meetings by preparing materials and producing meeting

minutes

< Reviewing and updating hospital policies and procedures

Administrator in Training

Metron of Big Rapids

(May-July, 2011)

Big Rapids, MI

< Gaining experience in all departments, clinical and non-clinical

< Shadowing the administrator directly, acquiring administrative

knowledge

< Interacting and learning about the patients we serve

WORK EXPERIENCE

Part time positions

(2006-Present)

< Six years of experience

< Held a management position at Arby's of Big Rapids

< Acquired great communication skills

< Received frequent feedback regarding my excellent customer service

< Experience in Retail and food industry

< Experience in changing and setting up weekly sales advertisements in

Retail environment

REFRENCES

< Wendee Wood Former Manager 231-***-****

< Sue Klementowski Former Manager 616-***-****

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