Customer Service Sales
Resume:
Amanda L. King
Archdale, NC *7263
**********@*****.***
Summary of Qualifications
Strong analytical and planning skills combined with the ability to coordinate the
efforts of many to meet desired goals. Effective and efficient work habits
resulting in productive work results without supervision. Self-motivator with
high energy. Exceptional customer service skills.
Professional Experience
15 years of Customer Service experience
10 + years of Management experience
Additional supervisory and training experience
Marketing knowledge
Healthcare knowledge
Computer Related
Microsoft Word Processor and Excel
Quick Books
DOS, Windows & Internet Programs
Medical, and Healthcare Software
Employment History
Book Keeping, Snack Bar and Bartender August 2012 -May 2013
Tar Heel Lanes
Book Keeping Duties
Running Daily Reports
Balancing Cash Drawer (Counting them and making change from Petty Cash)
Balancing Petty Cash (Balancing Safe)
Balancing cash drawers out daily for banking deposits
Making Bank Deposits
Doing Daily reports for General Manager for weekly totals
Keeping track of Liquor Sales and Beer Sales
Inventory on Liquor for weekly basics
Ordering and Purchasing Liquor from North Carolina ABC Commission
Keeping track of Liquor Sales, Beer Sales & Food Sales for Taxes on a
Monthly Count
Helping General Manager with Scheduling Customers for use for
the bowling center
Snack Bar Attendant Duties
Working the Snack Bar Area for Customer Purchasing Drinks and Food
Cooking Food
Clearing Area at the end of every shift
Ringing up Customers for purchasing Food or Drinks
Balancing Cashier Drawer and Running Shift Report
Bartender Duties
Id Customers for Purchasing Alcohol and Beer Orders
Serving Liquor as well as Beer to Customers
Clearing Bar Area
Balancing Cash Drawer
Running Shift Report at the end of every shift
Enrolled at GTCC for Activity Director March 2012 - May 2012
and HIPPA Compliance
Working Part Time as Waitress at Skipper’s Seafood
Customer Service/Sales March 2011- March 2012- Seasonal Work
Angel’s Inc./Angel Beach
Handling all Customer Service Problems
Sales
Answering Telephone Calls
Running Daily Reports
Balance Cash Drawer after every shift
Pricing items for Sale
Reporting all Activity to owner after every shift
Selling Package as well as Sell items to Customers
Enrolled for online classes for Healthcare November 2010 - March 2011
Medical Receptionist
Medical Terminology
Medical Transcription
Working part time as Waitress at Skipper’s Seafood
Manager July 2007- November 2010
Thomasville Pet Center
Oversee grooming and boarding center, owned by (TVH)
Responsible for checking in Pets and Releasing pets to their Owners
Billing and Daily Patient Invoicing
Verifies all Vaccines on each patient/ Handling all Doctor issues orders on a daily basis
Responsible for Credits and Setting up Payments for Clients
Collections, Calling on Past due accounts
Reporting any problems to Pet Owners that Doctors may have treated
Schedules appointments for grooming and boarders
Purchasing and keeping Inventory records & reports of all supplies
Set up and applied a Incentive Customer Card
Planning events for clients such as dental month, spay/neuter clinics, rabies
Reporting daily activity to Owner of business
Managing 5 full time employees for on call staff weekends and holiday
Training and motivate all new staff /Tracking all Human Resources issue
Reporting daily activity to Owner of business / Balancing Daily Drawer
Customer/Sales Manager October 2005 – May 2007
Simplicity Sofas
Opening and Closing of Furniture Retail Store
File taxes month /quarterly,keep record of all sales taxes monthly and quarterly
Coordinated start up and developed marketing sales and telemarking strategies
Handled all Customer Service and Sales issues
Handled all MFG Credits
Set up and designed Excel Spreadsheets for Customer Service & Sales
Tracked all orders from order being placed till in home delivered
Handled all customer problems and follow ups on web site
Processed AP/AR
Process payroll and human recourses issues
Handled all inventory and ordering supplies
Filing and General office duties
Education
Guilford Technical Community College April 2012
Certificate Of Completion
Activity Coordinator
Occupational Education Training at GTCC
Randolph Community College July 2007
Graduated- Animal Science
Guilford Technical Community College June 1998
Graduated- Associate Business in Management
From American Management Association
Trinity High School May 1989
Graduated
Other Related Online Classes / Workshops
Banking Fundamentals
Customer Service
OSHA
CPR
Credit and Collections
Time Management
Handling Employers Difficulties
References
Upon Request
Contact this candidate