Customer Service Manager
Resume:
James Herron
Hudson, FL *****
************@*****.***
PERSONAL STATEMENT
I am a honest, hard working, and goal driven individual. I have and extensive 13 years of
retail management experience and have the capacity to adopt new concepts with due
responsibilities. I have the ambition to not only meet but exceed all goals and
expectations. I am always up for a challenge no matter the situation . I am seeking a store
manager/co-manager position where I can excel and develop, while helping my team
exceed goals in sales, productivity, and customer service.
CAREER EXPERIENCE
Gamestop 2007 - Present
Store Manager
8410 West Hillsborough Ave. Tampa FL 33615
Retail store operations
•
Budgeting and cost controls
•
Shrink reduction and Loss control
•
Team building, Training, and Supervisoin
•
Supervised a staff of 10+
•
Customer service excellence
•
Inventory management
•
Merchandising strategies, knowledgeable about market trends
•
KEY RESULTS
• Elevated West Hillsborough store to #1 by consistently leading the district in
goals for sales, productivity,
and customer service.
• Recognized for key role in consistently being in top 300 of 5,000+ stores nation
wide.
• In 2010 awarded #1 best Shrink/Loss percentage in whole southern region of the
company.
• Excelled in building and motivating management and hourly staff. Developed
many of the entry level
associates to leadership positionsand quickly lead the district in lowest percent
of employee turnovers.
Target 1998 - 2007
Assistant Manager
8600 Tacoma Dr. Port Richey FL 34668
Oversaw full range of retail management responsibilities
•
Supervised 20+ employees
•
Team buliding and training and Supervisoin
•
Shrink/ Loss control
•
Inventory management
•
customer service excellence
•
Assisted in Merchandising
•
KEY RESULTS
• Selected as inventory captain, based on my key results and performance.
• Excelled in directly running multiple areas of the store including hardlines and
backroom stock.
• Developed and trained new management and motivated them to excel and grow
within the company.
• Achieved team member of the month/year on multiple occasions for my
outstanding performance
in developing multiple areas of the store.
EDUCATION
University of Central Florida
2 year associates degree from June 1997 to July 1999
Orlando
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