Customer Service Sales
Resume:
Danielle Panin
***** *****, **. ***** ******, MI 48081
**********@*******.***
bjective A position that allows me to challenge myself, expand my knowledge, utilize my
experience, while gaining opportunities for personal and professional
growth.
• More than 11 years of successful experience in customer service and support with •
Profile
recognized strengths in account maintenance and problem-solving with successful
completion of Call Solution One training
1. Excellent working knowledge of Lexis Nexis, Accurint, Internet, Metronet,
Microsoft Office, Cogent, Ontario, PDS, OES and Call Fire operating systems.
2. Ability to train, motivate, and assist team members in achieving their goals
while maintaining my own
3. Dedicated to accuracy, consistency and integrity of the company including
adherence to all policies and procedures
• Trained and proficient in reading all three major credit reports and knowledge of the
FDCPA laws and regulation concerning collections.
• Ability to accept feedback and apply feed back to enhance performance.
• Experience in handling confidential paperwork
1. 3.
A compliance award in 2005
Synopsis of
2. Over 2 million in collections to date.
Achievem
ents
800 Zero Debt/ Radner Law Group
Debt Specialist/Sales 01/09/2013
1. Follow up calls on and off dialer facilitating enrollment into a -3/15/2013
debt mediation program.
2. Building and maintaining a pipeline of clients
Asset Acceptance LLC
Account Representative 01/22/2001-
3. Quickly and effectively solve customer challenges. Aug/2012
4. Responsible for locating customers and securing payments of
charged-off debt qualifying accounts for legal review
5. Contacting customers via outbound/inbound calls and other
means of communications by using Call Solution One to secure
balance of debt by negotiating payment terms and methods,
maintaining a 250 plus outbound call average
6. Documenting full and complete records in an effort to reach
account resolution for both non and pre-legal collections
7-Eleven, Cashier, Warren, MI
5/1996-1/2001
CVS, Cashier, St. Clair Shores, MI
10/2001-12/2002
Central Michigan University, Mt. Pleasant, MI
Education
Broadcasting and Interpersonal Communication
Bachelor of Science in Community Development Global Campus
University of Phoenix, Clinton Township, MI
Business
Baker College, Clinton Township, MI
Business
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