Customer Service Manager

Ty Sterling Spieker

**** ****** ***** **.

Round Rock, TX 78681

Home: 512-***-****

Cell: 512-***-****

*********@*********.***

Professional Experience

Doublehorn Communications - Austin, TX August

2012-April 2013

Accounting Manager

. Responsible for direction of financial operations of the 1.5 million

dollar a year business.

. Directly formulate, receive, and recommend policy proposals for approval

relating to the accounts revenue and accounts payable procedures.

. Develop the monthly trial balance and resulting financial statements

including: Income Statement, Balance Sheet and Statement of Cash Flows

for the business along with required supporting schedules and other data

necessary for financial reports and records. Financial statements

delivered directly to financial partners.

. Manage and conduct internal auditing programs to help insure that records

are accurately maintained and that established policies and practices are

satisfactory and consistently followed.

. Prepare budgets and financial forecasts, including staffing guides and

line item backup detail, in coordination with department heads and CEO;

analyzes financial information, monitor budget versus actual expenditures

and advises management about variances and their potential causes;

recommend corrective actions to help assure that budget goals are met.

. Coordinated Accounts Receivable, Accounts Payable, & Inventory tracking.

Austin Country Club - Austin, TX February 2005-

January 2012

Assistant Controller

. Responsible for assisting with direction of financial operations of

the 2.5 million dollar a year club.

. Formulate, receive and recommend policy proposals for approval relating

to accounting and auditing the budget, revenue and cost control

procedures, preparation and payment of payrolls, tax matters, compilation

of statistics and office methods and procedures.

. Direct or prepare the monthly trial balance and resulting financial

statements including: Income Statement, Balance Sheet and Statement of

Cash Flows for the Club along with required supporting schedules and

other data necessary for financial reports and records. Financial

statements delivered by the 15th of each month.

. Manage and conduct internal auditing programs to help insure that records

are accurately maintained and that established policies and practices are

satisfactory and consistently followed.

. Prepare budgets and financial forecasts, including staffing guides and

line item backup detail, in coordination with department heads and

General Manager; analyzes financial information, monitor budget versus

actual expenditures and advises management about variances and their

potential causes; recommend corrective actions to help assure that budget

goals are met.

. Supervise Accounts Receivable/Accounts Payable Clerk; Payroll,

Receiving/Storeroom Clerk

Nextel Communications - Temple, TX June 2004 -

February 2005

Supervisor, Customer Life Cycle

. Responsible for developing and implementing plans, programs, and policies

in support of the organization's customer service objectives.

. Manage the day-to-day operations of up to 25 employees that support

marketing initiatives focusing on churn reduction, increased revenues and

improved customer service. This includes the daily, weekly, and monthly

coaching and development of employees to aid in the increase of

productivity and performance.

. Collaborate with Human Resources on decisions regarding organizational

structure, hiring, counseling, disciplinary action, or termination of

employees for the operation.

. Work with other department Supervisors to ensure consistency in process

improvement efforts.

. Perform miscellaneous duties and projects in conjunction with Sr. Manager

and Program Managers within Customer Life Cycle Operations.

Spherion at Dell - Round Rock, TX March 2004 -

June 2004

Assistant to the Editor-in-Chief of Dell Magazines

. Responsible for the day-to-day internal operations of two magazines, Dell

Power Solutions and Dell Insight, with a subscriber base of over 25,000.

This included maintenance to the subscriber data base, updating

inventory, billing, and responding to enquires via the magazine website.

. Coordinated updates to the website with new issue information and

developed monthly reports of system problems for IT troubleshooters.

. Fundamental part of a request for proposal from publishers that

eventually would save the operation over $500,000 a year. This included

an interactive initial bid process that lead to the review of proposals

from five of the finalist.

. Assisted in the development of a tracking and billing program that

allowed the Editor-in-Chief have an up-to-the-minute presentation of

inventory and revenue.

. Direct contact to field wholesalers requesting magazine shipments for

upcoming presentations or conferences.

AIM Investments - Austin, TX August 2000-

February 2004

Supervisor

. Promoted to oversee the activities of two teams of eight representatives

each and two assistant supervisors. This required accepting

responsibility for team items, team performance, and follow up according

to department standard.

. Performed the duties of hiring new representatives and assistant

supervisors using DDI's Targeted Selection Interviewing Process.

. Responsible for approving representative promotions and assigning salary

increases based on target pay for positions within a "job family".

. Lead specialized work groups including a daily maintenance processing

group, a retirement account support group, and a resource utilization

group. All specialized groups were made up of experienced

representatives with extensive training in these areas. Developed and

coordinated the curriculum for this training.

. Essential part of a team of management members responsible for reviewing

performance reports generated by National Quality Review. This provided

the opportunity to develop potential strategies for improvement and

suggestions for implementation of those strategies.

AIM Investments - Austin, TX August 1997-August

2000

Assistant Supervisor: Chairman's Council

. Promoted to oversee the activities of nine Chairman's Council

Representatives and assist brokers with situations requiring escalated

attention or consideration.

. Responsible for tracking and tabulating statistical data in regards to

representative's performance as well as work volumes. Used this

information to develop associates by giving feedback, coaching,

mentoring, and by delivering additional division or work-group specific

training.

. Initiated research and facilitated problem resolution through computer

inquiry and cooperation with other departments.

. Understood when exceptions to the standard policies and procedures needed

to be made and initiated them.

Education

Southwest Texas State University

Bachelor of Business Administration - August 1997

Majored in Finance with extensive coursework (45+ hours) in Accounting.

NASD Licensing

. Series 6

. Series 26- Principal's License

Technology Skills

Advanced skills in the following products:

. Excel -Vlookup/Concatenate/Pivot Tables/etc.

. QuickBooks Enterprise

. Jonas ERP

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