Project Manager Customer Service

Armando Cerda

***** ********* ****** #***** ( Woodland Hills, CA 91303 (

********@***.*** 818-***-****

SUMMARY OF QUALIFICATIONS

. PROJECT MANAGEMENT PROFESSIONAL WITH MORE THAN 13 YEARS EXPERIENCE IN

MANUFACTURING, QUALITY, AND ENGINEERING IN HIGH TECHNOLOGY RESEARCH AND

DEVELOPMENT ORGANIZATION.

. Proven ability to manage overall performance and delivery of cross-

functional high speed laser printing project valued at $50 million.

. Technical liaison for strategic business units in Japan and Europe and

managed Systems Development Life Cycle for projects from marketing

concept to release to manufacturing.

. Managed, mentored, and motivated team of 30 members in a matrix

organization including engineering, manufacturing, production, marketing,

procurement, and finance.

. Business management professional with commercial insurance, finance, and

marketing experience.

Education

MASTER OF SCIENCE IN INFORMATION SYSTEMS MANAGEMENT APRIL 2013

Master of Business Administration Concentration in Project Management

2012

keller Graduate School of management

Bachelor of Science in manufacturing Engineering Technology 1992

California State University at Long Beach

Selected Professional Development & Association

. Candidate, Project Management Professional Certification, Project

Management Institute, 2013

. Current Member, Project Management Institute, California Central Coast

Chapter

Professional Experience

FINANCE AUDITOR 8/2010 - 3/2011

STAFFMARK / BANK OF AMERICA Westlake

Village, CA

. Conducted financial audit reviews of loan files. Responded to investor

issues and concerns with non-performing loans. Coordinated, scheduled,

scoped activities on audits. Conducted analysis of control deficiencies

and developed refinement of documentation to drive actionable business

impact.

Insurance BROKER 4/2006 - 8/2010

CERDA InSURANCE SERVICES Woodland Hills, CA

. Gained business operations experience in startup environment. Presented

and sold commercial and personal lines insurance to diverse client base.

Created marketing and lead generation system to target quality leads.

Contacted decision-makers, collected underwriting information, evaluated

risks, presented competitive proposals, negotiated coverage with

underwriters, and sold policies.

Insurance broker 4/1996 - 3/2006

DeBEIKES InSURANCE AGENCY Woodland Hills, CA

. Provided sales and customer service to commercial accounts while

performing underwriting for property, liability, and worker's

compensation policies. Managed all aspects of new business and renewal

marketing. Negotiated coverage and premiums with underwriters. Prepared

proposals and insurance coverage summaries for client review. Led safety

meetings for clients in support of worker's compensation.

Project Manager 1/1983 - 4/1996

Xerox Corporation El Segundo, CA

. Directed research and development team delivering $50 million

multinational "next generation" high-speed laser printing system for

billion dollar document management corporation increasing printing speed

by 20 pages per minute with expanded input and output capabilities.

. Managed projects in a strong matrix organization from concept, models,

and prototypes through hardware / software integration and release to

manufacturing.

. Improved baseline project schedule and quality through review of previous

lessons learned, implementation of communication plan, focus on program

risk management, MRP, and program crashing.

. Directed manufacturing and engineering processes for product development.

Successfully met or exceeded all quality benchmarks for hardware,

software, and systems through implementation of TQM including:

benchmarking, continuous improvement, JIT, Six Sigma, lean, Taguchi

concepts, and TQM tools of Pareto charts, statistical process control,

and flowcharts.

. Managed software configuration control board consisting of various

software development managers throughout software development life cycle.

Managed QC Materials Review Board with functional members of materials

management, production, purchasing, and engineering teams.

. Primary technical liaison for the strategic business unit with Fuji Xerox

in Japan and Rank Xerox in Europe. Key interface for customer product

development and product deployment.

Technology & Language Skills

. COMPTIA A+ CERTIFICATION, COMPTIA NETWORK+, COMPTIA SECURITY+, CCNA

. Proficiency in Microsoft Word, Excel, PowerPoint, Access, Visio, and MS

Project

. Fluent in Spanish

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