Customer Service Project

Lisa Catherine Kennedy

**** ******* **** *****

Katy, Texas 77449

832-***-****

************@*****.***

EDUCATION:

ITT Technical Institute

Associated of Applied Science

Computer Drafting and Design

Graduation Date: December 2008

SKILLS:

AutoCAD 2000, '06, '08, '08 LT and '13 Architectural Drafting

Engineering Graphics 2 Dimensional Drawings

3 Dimensional Drawings Manual Drafting

Project Planning Detail Oriented

Excellent Customer Service Exposure to QuickBooks

Microsoft Office (Word, Excel, PowerPoint)

EXPERIENCE:

Katy Christian Ministries Resale Store 02/13 to present Katy, Texas

Volunteer

. Process incoming donations and prepare them for floor display

. Maintain a well-organized shopping area for customers

. Assist with training new volunteers

. Provide customers with excellent customer service

AllStar Sheds 01/10 to present Beaumont, Texas

Contractor

. Design and produce architectural plans for construction of various

shed products

. Assist in obtaining permit approval from City of Houston Permitting

Dept. when necessary

. Field customer requests for information

ITT Capstone Project - GDK Designs 09/08 to 12/08 Houston,

Texas

Designer

. Designed alternative emergency housing using shipping containers

. Developed floor plans

. Designed interior and exterior structures

. Tracked project progress and provided weekly report to group

Sterling Engineering & Design Group 4/08 to 12/08 Houston,

Texas

Designer

. Worked closely with engineers and designed wood and steel structures

and post-tension and conventional foundations for commercial and multi-

family buildings

. Handled various client requests for information

. Performed redline changes

. Scanned, e-mailed and made PDF drawings as requested

Interplan Architects, Inc. 07/07 to 03/08 Houston,

Texas

Receptionist/Secretary

. Maintained communications and delivered plans to city/county officials

. Provided continuous project updates to clients

. Plotted vellum copies and black/bluelines for permit reviews, bidding

packages and final construction documents

. Adjusted and plotted all incoming electronic CAD files

. Maintained files and updated client logos

. Answered and screened all calls

. Processed all employee time cards

Omega Protein, Inc. 07/06 to 05/07 Houston,

Texas

Customer Service Representative

. Obtained trucking freight rates (hopper/tank/LTL) nationwide

. Tracked and traced railcars, occasionally requiring diversions

. Entered sales orders into system via AGRIS (generated by John

Deere/Agriculture) program requiring knowledge of daily inventories of

four plants and six warehouses

. Maintained customer files

. Worked closely with Logistics Manager on international shipments

. Prepared and proofread international documents closely associated with

SGS and USDA

. Maintained daily communication with shipping/freight forwarders

. Prepared international documents for presentation to company bank

following specifications of letters of credit

Legend Homes Ltd./ 07/00 to 07/04 Houston,

Texas

Academy Development

Secretary

. Processed Homeowner Association and resident requests

. Documented deed restriction violations for 10 sub divisions

. Calculated and reported dues to be collected to title companies

. Coordinated clubhouse reservations

. Scheduled utilities for subdivisions under development

. Processed contracts with vendors

. Typed correspondence, maintained development, HOA and plat files

. Answered incoming calls for receptionist during lunch and breaks

References upon request

Contact this candidate