Customer Service Supply Chain

SANDRA E. GRACE

***** ****** ****** ***#***-Southfield, MI 48034

cell) 313-***-****

*************@*****.***

OBJECTIVE

I am seeking a position in which I am able to showcase my exceptional

Customer Service and Logistical skills, educational background along with

my knack for teamwork and organization. The position would enable me to add

to the company's success through my hard work and dedication.

QUALIFICATIONS

10+ years of customer service/logistics, contributing to saving the company

millions of dollars each year. Carrier Manager and Expediter with FedEx

providing on time customer service to their clients. Operations Lead-FedEx

monitored daily activities of employees ensuring complete customer

satisfaction. Legal Assistant working with a law firm who specialize in

bankruptcy providing superior legal services.

. Lead, organize and manage substantial team of employees daily,

including daily scheduling to ensure complete coverage of customer

accounts. Resourceful in utilizing the most effective cost-savings for

the customer while providing superior on time pickup and delivery

achieving 99% carrier compliance.

. Tracking attendance of hourly employees assigning points when

necessary. Customarily observe, examine, and assess the routine of

employees, workflow and output as related to their assignment. Also,

providing counseling to employees who may be unaware of their

attendance status, focusing on employee turnover.

. Exceptional communication skills. Acting as liaison between customer,

plant and suppliers. Overcoming logistical obstacles that arise,

keeping all abreast of critical situations.

. ISO 9001: 2000 Certified Internal Auditor, provide insight to

different departments ensuring operational standards.

. Acting as a help desk for Internet users including co-workers,

suppliers, customers, and carriers using the FSC Internet application

(NATM). Assigning passwords, training on updates and trouble shooting

for those having problems with the Supply Chain website.

. Training new hires on all aspects of company policies and procedures

along with their specific jobs. Also providing continuous training to

current employees on new processes and procedures.

SKILLS AND ABILITIES

I bring with me many years of experience in operations, customer services,

and MBA/HRM. Daily supervised and synchronized the activities of up to 14

employees in Customer Service/Logistic Center. Keeping employees apprised

of policy and procedures to guarantee customer satisfaction and cost

savings for our clients. Experienced working with the various automotive

customers including GM, Chrysler and Ford. Accustomed to a fast-paced

environment focused on employee turnover, career building, and

coaching/motivating employees. Confident and focused under pressure;

exercising prudent judgment in decision-making situations.

. Logistics Center Administration System (LCAS)

. FedEx Supply Chain Internet Application (NATM) - help desk

. Transportation Management Systems (TMS)

. Materials Global Operations (MGO/GM) -AS400

. Citrix- Employee time cards

. Monitoring employees while working

. Microsoft Office

. Lotus Notes

. CRG - coordinators reference guide

. Leading a Team

EMPLOYMENT HISTORY

Legal Assistant 05/2011-present

Grace-Moore Law Firm

Collecting data for the preparation of the bankruptcy petition and other

pertinent documents to initiate and finalize the bankruptcy proceedings.

Interview clients to obtaining information for the preparation of

petitions and schedules; confirming amounts owed to creditors; identifying

secured and unsecured creditors; drafting and filing bankruptcy petitions,

schedules and proof of claims.

Drafting correspondence to creditors, creditors attorneys, and

representatives of the court; preparing and pre-filing letters to

creditors; drafting applications for attorney fees; reviewing bankruptcy

records for determination if specific individuals, companies or entities

have prior bankruptcy cases; and maintaining a log to check off discharge

and status of bankruptcy. Also, sales and soliciting business.

. Track Dates

- Hearings

- Prep meetings

- Reaffirmation agreements

. Prepare Letters to Clients re.

- Preparatory Meetings

-Payments to Court

- Fee Waivers

- Awaiting Discharge

. Prepare/Print documents for Prep/Hearings

-Scan / Upload documents to court

-Fax notice of case to garnishing attorney

-Prepare notice to creditors re. Amendments

-Obtain and prepare Reaffirmation Agreements

-File Part II credit counseling certificates

-Develop and maintain storage logs

. Soliciting of sales/services

-cold calling

-attending fairs

-passing out flyers

Operations Lead 01/2004 - 12/2010

FedEx Supply Chain Systems

Support operational staff in daily activities ensuring the FSC clients

contract objectives, expectations and requirements are met by the company.

Working with other members of supervision each day to guarantee effective

operational objectives are complete. Prioritize the daily

activities/workload of employees as necessary to maintain an efficient and

effect work environment. When necessary make recommendations to management

to increase the operation efficiency continuously improving customer

satisfaction. Also, responsible for the leadership of employees plus

contractors, communicating daily shift activities to management, training,

assist with personnel relations and team building providing insight

regarding the performance review process. Provide assistance in the

application of the FSC policies, procedures, safety and good housekeeping

within company and client guidelines.

. Leading employees

. Training new hires

. Scheduling daily activities of Non-Exempt employees

. Providing Help Desk assistance to Internet customers and employees

. On call 24hrs. Alternating weekends with supervisors

. Internal/ISO/Auditor 9001

Logistics Coordinator 10/1997 - 01/2004

FedEx Supply Chain Systems

Set up and monitor the movement of ground, air, and rail and ocean traffic

for General Motors, Chrysler plus Ford along with automotive suppliers.

Provide customer service to Suppliers, Customers and Carriers. Utilized TMF

and MGO computer databases securing on time delivery. Also, acted as a

liaison between Suppliers, Plants, Customers and Carriers guarantying

quality assurance.

EDUCATION

Bachelor Degree-

Business Management (BSBM) 2007

University of Phoenix, Livonia, MI

GPA: 3.11

Masters Degree-

Masters of Business Administration/Human Resources (MBA/HRM) - 2009

University of Phoenix, Livonia, MI

GPA: 3.39

Contact this candidate