Customer Service Representative

Janelle Hempsall

**** ****** *** **.

Jacksonville, Florida 32257

904-***-**** (home) 904-***-****(cell)

***************@*****.***

Career Objective: To obtain employment in a call center environment,

or other office enviornment providing customer service.

Work Experience :

Safetouch Security Jacksonville Fl

Customer Service Representative January

2013-March 2013

. Assisted customers with alarm questions.

. Assisted with customer service questions regarding their account.

Prudential Insurance, Jacksonville FL

Life Claims Examiner February 2007-December

2012

. Reviewed claims and extracted information for processing.

. Verified, corrected and completed claim information by telephone,

letter or personal contact.

Insuramerica Florida Jacksonville FL

Rewrite Division Representative May 2006- February

2007

. Quoted and issued policies for policies in nonrenewal status.

. Assisted customer inquiries for non renewal questions.

Foremost/Farmers Ins. Group Caledonia MI

Senior Customer Service Agent September 2001-

April 2006

. Analyzed and answered product, service, and coverage questions of

varying complexity.

. Quoted, issued, and endorsed policies for assigned specialty lined

products.

. Maximized positive customer service through phone inquiries from both

internal and external customers.

Old Kent Bank/Fifth Third Bank February 1993-August 2001

Loan Payment Processing Clerk

. Assisted branch and loan staff with difficult loan problems.

. Completed research request submitted by branch staff.

Retail Help Desk Representative

. Serviced and solved problems for all retail lines of business.

. Coached Direct Banking Center Reps with customer service and

department procedures.

Direct Banking Representative

. Enhanced customer relationships by identifying customer needs.

. Resolved problems pertaining to deposit and loan accounts.

Education:

Mott Community College, Flint Michigan

Associates in Applied Science, Child Development

Training:

Coaching for Service Excellence (Old Kent Bank)

Michigan Insurance License Property and Casualty (Foremost/Farmers )

Continuing Education in insurance to maintain licenses INS 21

(Foremost/Farmers)

Skills :

Various office equipment (computer, 10 key, fax), Microsoft WORD

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