Customer Service High School

Kendra F. Williams

***** ******* **

Geismar, La. 70734

225-***-****

**********@*****.*** or ******.********@**.***

OBJECTIVE:

To obtain a full time position in an office or call center environment that will enable me to use

various office, clerical and customer service skills.

EDUCATION:

Ashford University August 2011 to Present

East Ascension High School 1985 – 1989

Graduated with 3.2 GPA

WORK EXPERIENCE:

Louisiana Dept of Revenue-Call Center –Customer Service-Collections

Baton Rouge, LA October 2005 – Present

Revenue Tax Analyst II

-Answer Phone Calls

-Analyze and correct tax returns

-Analzying, adjusting, collecting payments

-Educating taxpayers tax laws and policies

-Determine appropriate collection action to satisfy liabilities

-Other duties as necessary

Burger King

Geismar, LA October 2012 – Present

Cashier

-Assisting customers with food orders

Eatel/Call Center/Operator

Gonzales, LA June 2001- April 2004

Directory Assistance Operator

-Answer Directory Assistance Calls

-locating phone numbers and listings

Skills:

-Familiar with Microsoft Office, ability to multitask, and can operate basic office equipment.

Personal Highlights:

I am a responsible and dedicated individual, who is a team player and a quick learner with a

positive attitude and is career oriented. I am looking to be a positive role model and/or influence

in any employment seeks. I also know how to follow and show leadership. My accomplishments

are I am a great mother, I have children who have graduated high school and are both in college

and a son that is a junior in high, and I am currently attending college at 43 years of age. To

have all of my children receive a high school diploma is my current and for all of them to be

college graduates, as well as myself.

Contact this candidate