Project Manager Customer Service

JEFFREY A. HERING

**** *******

Commerce Township, Michigan 48382

*******@*******.*** 248-***-****

Career Direction Has Been Determined Based On Formal Education And Related

Professional Training, Diverse Experience, And An In-Depth Interest In...

. PROJECT MANAGEMENT & COMMUNICATIONS REPRESENTATION .

- NEW BUSINESS (ACCOUNT) DEVELOPMENT & RETENTION -

- CLIENT / MARKET & PRODUCT RESEARCH - ADVERTISING & SALES PROMOTION -

- STRATEGIC MARKETING MANAGEMENT - STRATEGIC BUSINESS PLANNING & SCHEDULING

-

- PROGRAM & PROJECT MANAGEMENT & COORDINATION -

- PUBLIC RELATIONS - CUSTOMER SERVICE -

Possess The Ability To Creatively Communicate Professionally, On Any Level:

Company/Industrial Presentations, Voice Overs; To Convey A Company's

Overview... Have The Ability To Present A Company To A Potential Client

Professionally And In A Extremely Positive Light... Very Confident In My

Unique Talents To Portray/Promote Any

Company/Organization/Product/Service/Large/Small, Anywhere In The

country...

Professional Retail Outlet Services (P.R.O.S.) Commerce Twp. MI Project &

Acct. Manager (2011 - Present)

As Project Manager, I provide, plan, execute, and finalize projects

according to strict deadlines and within budget for clients such as William-

Sonoma, Chico's, Pier 1 and a number of other retail stores. This includes

acquiring resources and coordinating the efforts of team members and third-

party contractors or consultants in order to deliver projects according to

plan. Responsibilities include: Direct and manage project development from

beginning to end; Define project scope, goals and deliverables that support

business goals in collaboration with senior management; Develop full-scale

project plans and associated communications documents; Draft and submit

budget proposals, and recommend subsequent budget changes where necessary;

Delegate tasks and responsibilities to appropriate personnel; Develop and

deliver progress reports, proposals, requirements documentation, and

presentations; Proactively manage changes in project scope, identify

potential crises, and devise contingency plans; Coach, mentor, motivate and

supervise project team members and contractors, and influence them to take

positive action and accountability for their assigned work.

A.K. Technologies, Commerce Township, Michigan Business Manager,

Advertising Sales & Consulting (2002 - 2010)

Provided inside and outside consulting for high-end audio/visual

components. Established the Michigan office with responsibilities that

included assisting new and existing customers in the selection and purchase

of products and services. Effectively communicated product and service

information, feature functionality, billing procedures. equipment usage and

proactively handled follow-up to guarantee product and customer

satisfaction. Consistent sales of 25% - 33% every quarter.

FORMAL EDUCATION

Madonna University

Schoolcraft College

Livonia, Michigan 2007

Livonia, Michigan 2004

Bachelor of Arts

Associate of Arts

Graduated w/ Academic Honors

Graduated w/

Academic Honor

GPA: 3.95

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