Administrative Assistant Customer Service

ADRIANA CHOW

***-*** ******** ***** ** Calgary, Alberta T2H 1B7 403-***-****,

*******.******@*****.***

Administrative Assistant

Experienced Administrative Assistant with seven years of experience managing business relations and special

projects at all the senior management levels serve as a primary point of contact for and liaison between

management, sales team, personnel clients, and vendors. Maintained excellent written and oral

communication skills, problem resolution abilities, and a high level of confidentiality. Equally effective sales

management and advanced word processing support.

PROFESSIONAL EXPERIENCES

XL Foods Lakeside Packers Brooks, AB

Held positions of increased responsibilities with major clients which facilitates in Alberta, Saskatchewan,

Nebraska, and Idaho.

Administrative Assistant (2005 – present)

• Liaison between all impacted department to ensure proper communication and reporting practices.

• Planned and coordinated corporate luncheons and developed presentations for related on-and-off-

site meetings.

• Organized the details of special events, travel arrangements, corporate agendas and ternaries.

• Direct business relations and distributor of company literature to stimulate client interest and sales

lead.

• Processed monthly expenses reports reflecting supporting documents and budget code indexes.

• Coordinated and maintained weekly attendance and annual vacation records on 32 department

employees.

• Collaborated with department manager on a weekly postings for master reports to facilitate the

accurate and timely writing, editing, and preparation of final copy from draft to distribution.

• Circulate documents via post and email.

• Setting up e-mail groups for committees.

• Raising purchase orders and chasing outstanding accounts.

• Responsible for word processing collation of official, company documents such as annual reports.

Prospectuses, executive summaries and contracts.

• Managed capital purchases, direct vendor relations, generate and monitored equipment tracking

records

• Answered and relayed phone messages to appropriate departments and personnel

Michael Five Management Consultation (family business) Toronto, ON

Receptionist/Customer Service Representative

• Created an effective easy to use customer account file invoicing regarding new services and

promotions.

• Respondent to customer inquiry calls, quickly assessing the consumer’s needs and problems in

order to deliver an ideal solution.

• Identified problems, gave technical requests and followed up on scheduling.

• Answered ad many as 60 calls a day from angry customers regarding missed shipments,

employed a calm and professional manner to resolve the concern, and guaranteed them delivery

as soon as possible.

• Researched lost orders and traced shipments.

• Checked stock availability to fill scheduled deliveries.

Computer Skills

Windows 2000, Microsoft Word, PowerPoint, Adobe Illustrator, Photoshop, Outlook Express,

Scanning Technology, HTML, Internet Proficient.

EDUCATION

TYNDALE COLLEGE AND SEMINARY, North York, ON

Bachelors of Business Administration, 2005

References available upon request.

Contact this candidate