Medical Assistant Customer Service

**** *. ***** **. *** * Torrance, CA ***** 909-***-**** ********@*****.***

Salina d. flores

Professional Profile

Motivated, dependable Medical Assistant, committed to high levels of patient care, with outstanding communication skills effective with patients, family members, and other health care providers. Committed and highly adaptable individual noted as a model team player who is willing to assist when and where needed. Innovative and creative professional, with the ability to transition from one activity to another.

Skills/Key Strengths:

1. Efficient in handling of administrative duties that allow doctors and nursing staff to focus on the health concerns of their patients.

2. Demonstrate proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, chemistry analysis, hematology, and urinalysis).

3. Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

4. Help implement practice's quality assurance and control program. Ensure compliance with HIPAA, CLIA and OSHA regulations.

5. React calmly and effectively in emergency situations, adding a personal, caring touch with the utmost compassion that will immediately put patients at ease.

Education

Everest College, Torrance, CA

Medical Assistant, September 2012

Buckeye Academy, Buckeye, AZ

General Education High School Diploma

Employment

Wellness Medical Clinic, Diamond Bar, CA 08/2012- Present

Medical Assistant

Provides personalized care for hormone deficient patients, with hypothyroidism, Underactive Thyroid, high blood pressure, weight loss management, including medication administration, injections, venipuncture, patient assessments, and medication refills. Records vital signs and inputs data into patient charts. Answer patient inquiries over telephone and communicates with physician to update patient status.

Inner-Cool Refrigeration, Inc., Montebello, CA 03/2011- 05/2011

Administrative Assistant

Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.

Stater Bros., Rowland Heights, CA 11/2008 - 04/2009

Courtesy Clerk

Responsible for bagging customers’ orders, assisted customers to vehicle if needed. Retrieve carts from parking lot. Maintain bag supplies and cleanliness of check stand area. Secure price verifications for customers when requested for price check. Assist customers with product returns and/or exchanges in an efficient manner. Additional responsibilities included returning non-purchased items to shelving.

Lowes, Industry, CA 11/2007- 03/2008

Cashier/Customer Service Representative

Dedicated to exceptional customer satisfaction, greeted and acknowledged all customers in a friendly professional manner. Assisted customers with product purchases and operated the Return desk, foremost objective was to provide exceptional responsive service and protecting the integrity of the store. Restocked and calculated inventory products. Answered and managed various inquiries from customer calls pertaining to merchandise.

Awards, Honors and Certifications

United States Secret Service: Honorary Junior Associate 2005

Mentor: Tina Mendez, Head of Counterfeit Department

HIPPA and OSHA Certified 2012

CPR/First Aid Certified 2012

2405 W. 182nd St. Apt 9 Torrance, CA 90504 909-***-**** ********@*****.***

Salina d. flores

Hiring Manager:

I recently completed my Diploma in Medical Assisting Everest and am seeking employment with a medical clinic. Your name came to me through research, and I would appreciate any assistance you could provide on identifying suitable positions within your organization.

A brief resume is enclosed that will demonstrate my initiative and strong desire for professional advancement. I hope to apply this enthusiasm towards a challenging entry level position. Your insight and advice would be greatly appreciated. I am flexible and am available for interview at any time in the coming weeks. Should your busy schedule permit, I would like to meet with you in person.

Thank you in advance for your consideration!

Sincerely,

Salina Flores

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