Customer Service Medical

CHANTINA MCNAIR, CNA

*** *********** ***** ******, ** 27703

(H) 919-***-**** / (C) 919-***-**** E-mail: **************@*****.***

VERSATILE AND COMPETENT CERTIFIED NURSING ASSISTANT SEEKING REWARDING OPPORTUNITIES IN THE HEALTHCARE INDUSTRY WHERE

EXTENSIVE ADMINISTRATIVE AND CUSTOMER-SERVICE EXPERIENCE AND ROBUST MEDICAL EDUCATION CAN BE COMBINED TO

MAKE A POSITIVE IMPACT ON THE ORGANIZATION’S BOTTOM LINE.

EXTREMELY ORGANIZED, WITH PROVEN ABILITY TO HANDLE MULTIPLE PROJECTS SIMULTANEOUSLY.

TRANSFER KEY COMPANY INFORMATION SEAMLESSLY FROM SENIOR MANAGEMENT TO PEERS AND PROMOTE A PROFESSIONAL

PERSONA AS THE ORGANIZATION’S INITIAL POINT OF CONTACT WITH THE PUBLIC.

DEDICATED TO PROVIDING PATIENTS WITH EXEMPLARY CARE.

CORE MEDICAL QUALIFICATIONS

Coding Skills ICD-9-CM, HCPCS, CPT, introduction to ICD-10-CM.

Administrative Skills Health insurance claims processing, medical office procedures including

scheduling appointments, verifying insurance, collecting co-payments, payment

posting, office management, computerized billing and coding and customer

service.

Medical Courses Medical Terminology, Anatomy and Physiology and HIPAA.

Computer Skills Electronic Medical Records (EMR/EHR), Microsoft Office, Word and Excel,

MEDISOFT proprietary Software, data entry and spreadsheets.

Claims Processing Government payers, Medicare, Medicaid, Tricare, third-party payers, UB-04,

Worker’s Compensation and managed care including HMO, PPO and POS.

EDUCATION & CERTIFICATIONS

ULTIMATE MEDICAL ACADEMY Tampa, FL

MEDICAL BILLING AND CODING DIPLOMA Pending – Nov, 2012

Earned Certified Nursing Assistant designation

CMS 1500

Medicare Fraud and Abuse Prevention, Detection and Reporting

Uniform Billing (UB)-4

PROFESSIONAL E XPERIENCE

NORDSTROM RACK Durham, NC

CUSTOMER SERVICE REPRESENTATIVE 2011 – Present

Ensure that customers are assisted properly and that all questions and concerns are quickly addressed,

providing a competent and professional initial point of contact with the public via phone and in person.

Communicate extensively and accurately with all peers and managers to ensure fluid business operations.

VICTORIOUS PRAISE ACADEMY Durham, NC

TEACHER’S ASSISTANT 2009 – 2011

Assisted in promoting a welcoming and safe learning environment for children, helping to develop a

well-rounded and respected educational organization.

Communicated effectively with children, peers, parents and directors to ensure smooth operations and

eliminate potential issues before they could negatively impact the school.

AMERICAN BUILDERS MORTGAGE Chapel Hill, NC

TELEMARKETER 2000 – 2004

Consistently remained upbeat, focused and on task despite difficult nature of position and numerous

rejections.

Maintained customer’s attention in order to make successful sales pitch and sell product or service.

MICROTEL INNS AND SUITES Hillsborough, NC

NIGHT AUDITOR 2000 – 2000

Audited the daily guest ledger and maintained responsibility for all end-of-day hotel accounting duties.

Greeted, registered and assigned rooms to guests via phone and in person, while ensuring the accuracy of

all financial information that came through the hotel.

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