Customer Service Manager
Resume:
Erin Olivia J. Kisiel
Naperville IL 60565
********@*****.***
To further enhance my managerial and customer service skills in a more mature and career orientated environment.
1. BedBath&Beyond
1. Bridal Reception March 2013 - Present
1. Five Guys
1. Assistant Manager September 2011- February 2013
1. Little Caesars’ Pizza
1. Co-Manager April 2010 – November 2011
1. Regis Corporation
1. Lead Receptionist October 2010 – January 2013
1. Potbelly Sandwich Works
1. Certified Trainer September 2008- September 2010
1. Lowes Home Improvement
1. Head Cashier/ Front End Management February 2007 – August 2007
Achievements
1. Gaining repetitive loyal customers due to consistent and meaningful care and respect
2. Achieved the cooperation and teamwork of my crew to earn multiple perfect Mystery Shop scores
3. Have had the opportunity to successfully interview, hire and train new employees to company standards and procedures
4. Have been certified by the Illinois Food Sanitation and Safety Board
5. Quarterly raves of customer service and quality of team cooperation in prior position
Skills
1. Over ten years of actual hands on customer service and reception work
2. Making and maintaining client schedules and registration, organization, cleanliness, and accessibility
3. Continuous progression of learning and communicating with Spanish speaking coworkers and customers
4. Extensive knowledge of phone operations, filing of client records and customer credit
5. Excessive work with spreadsheets, Microsoft Office and Excel
6. Prior knowledge of HIPAA Act.
Education
•Neuqua Valley High School August 2001- May 2005
Graduate College Prep Diploma
•College of Dupage November 2005- August 2006
Physical Therapy/ Nursing Diploma in progress
•Illinois Institute of Art – Schaumburg October 2006- Present
Bachelor of Fine Arts in Commercial Interior Design Diploma in progress
Contact this candidate