Customer Service High School
Resume:
Shanice M. Boyce
West Palm Beach, FL 33411
*************@*****.***
Qualification Summary:
Bilingual in English and Spanish
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Knowledge of administrative and clerical procedures and systems such as word processing,
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managing files and records, designing forms, and other office procedures and terminology.
Using computers and computer systems (including hardware and software) to program,
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write software, set up functions, enter data, or process information
Two years of experience in providing top notch Customer Service.
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Child Care Courses
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Knowledge in database programs such as Microsoft Word, Excel, PowerPoint, and Internet
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Explorer
Employment History:
Summer Camp Counselor
June 2012 August 2012 Housing Parks & Recreations, Virgin Islands
Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
Manage the daily operations of recreational facilities. Administer first aid according to prescribed
procedures, and notify emergency medical personnel when necessary. Organize, lead, and promote
interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies. Greet
new arrivals to activities, introducing them to other participants, explaining facility rules, and
encouraging participation. Explain principles, techniques, and safety procedures to participants in
recreational activities, and demonstrate use of materials and equipment. Complete and maintain
time and attendance forms and inventory lists. Evaluate recreation areas, facilities, and services to
determine if they are producing desired results.
Cashier/ Crew Member
March 2011 – August 2011 McDonald’s Restaurant
Serve food, beverages, or desserts to customers in such settings as take out counters of restaurants.
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or
make change. Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep
equipment and facilities sanitary. Brew coffee and tea, and fill containers with requested beverages.
Education:
2012 St. Croix Education Complex High School; High School Diploma
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