Customer Service Sales
Resume:
Paul Anthony Cannon
Morgantown, Wv *****
***********@*****.***
Objective
To acquire a position in account sales where I will be given the
opportunity and experience to further advance my career through team and
individual performance.
Work Experience
Mettler Toledo Inc. North America. July 2008 - Current
- Invoicing Team, July 2008 to October 2008
o Direct Customer Billings.
- NCR Account Manager, October 2008 to March 2009
o Provide Customer Updates to the NCR Account team.
o Managed open services calls, through contacts with
distributors, technicians and scheduling analyst.
- Northwest Scheduling Analyst / Customer Service, March 2009 to
November 2010
o Responsible for scheduling 30 technicians on a daily basis.
o Brought new customers into Mettler Toledo service business.
. Quote and close customers to Mettler Toledo's Service
business.
o Ran daily conference calls with area and regional service
managers.
o Handled inbound customer service calls.
o Assisted the parts team in ordering parts.
. Developed reports and metrics to further manage the
parts team.
. Responsible for determining the root causes of various
errors.
- Lab Service Combo Technician November 2010 to Current
o Completed my scheduled service throughout my geographic
region.
o Assured all my customers equipment was maintained and
serviced on time.
o Stabilized one of Mettler Toledo's top five accounts for
current and future growth.
o Manage and complete service and sales needs for all accounts.
o Grow Business through upgrading services and selling new
contracts.
o Maintained detailed notes on Mylan Pharmaceuticals Equipment.
o Lead Quarterly Review with Mylan Leaders.
o Ensure quality and control at Mylan with several special
projects.
o Generate Sales Leads for both Service and Product.
Education
Bachelor of Arts in Mathematics w/ minor in Business Administration
Otterbein University, Westerville, Ohio August 2004 to June 2008
Course Highlights, Economics, Statistics, Calculus I, II, III, IV
Activities
Treasurer and Public Relations Chair, ACTS (Awareness, Community,
Theology and Service).
Otterbein Football Team, 2004-2005
Participated in Kazen with Contracts & Scheduling
Volunteered in United Way Events
Honors
Otterbein Grant
Otterbein College Endowed Scholarship
Fisher Titus Medical Center Scholarship, awarded through a
competitive essay in 2004
Archie Griffin Award, for a student athlete who exemplifies
exceptional sportsmanship.
STAR Award Nominee, a person who demonstrates a positive attitude and
excels in customer service.
Selected as a Blue Ocean Key User
References will be provided upon request.
Contact this candidate